Lafaith Fisher
Fort Worth,Texas
Summary
Claims Systems & Quality Analyst with 4+ years of experience specializing in data integrity, SQL-driven validation, and configuration testing across healthcare and financial systems Adept at validating complex workflows, analyzing claims data, and ensuring system integrity through SQL queries and backend validations. Proven success in reducing defects by 30%, improving data accuracy, and driving compliance across medical and financial platforms. Skilled in supporting configuration changes, test case development, and post-deployment validations in fast-paced Agile environments.
Overview
5
5
years of professional experience
Work History
Software Quality & Claims Data Analyst - Remote
Grow Financial Federal Credit Union (40hrs/wk)
06.2023 - 11.2024
- Validated claims and transaction workflows within core banking and third-party integrations.
- Used SQL and Microsoft Access to validate data across financial systems, identifying misconfigurations that led to a 25% defect reduction.
- Created test scenarios aligned with regulatory standards (Reg D, HMDA) to validate benefit rules and core system configurations.
- Ran performance and system load testing to simulate production scenarios, increasing confidence in large-scale claim batch processing.
QA Analyst – Healthcare Systems (Contract)
Highmark Health (40hrs/wk)
02.2021 - 06.2023
- Reviewed and validated patient and claim data for over 1.5 million members, contributing to a 98% data integrity rate.
- Conducted SQL-based investigations into claim discrepancies, uncovering root causes and reducing processing errors by 25%.
- Created documentation for configuration checks and change logs using Excel, which improved audit readiness and team collaboration.
Manual QA Analyst – Auto Finance & Claims Workflow
J.P. Morgan Chase (40hrs/wk)
03.2020 - 02.2021
- Validated over 5,000 loan applications per month, using Access and Excel to identify 15% fewer data errors post-deployment.
- Partnered with internal teams to execute configuration testing during system updates, decreasing regression issues by 20%.
- Supported internal audit reviews by documenting testing outcomes, configuration histories, and claims flow validations.
Education
Associate of Arts - Health Information Technology
Texas Woman's University
Denton, TX05-2027
Skills
- Claims & Data Validation: Claims testing, root cause analysis, HIPAA & financial compliance
- SQL & Database Tools: Microsoft SQL (queries, joins), Microsoft Access, NoSQL (DynamoDB)
- Test & Project Management: Jira, Azure DevOps, Qase, Confluence
- QA Practices: Functional, Regression, UAT, Smoke, Load Testing
- Tools & Automation Exposure: Postman, Selenium, Jenkins, Python (Basic), CI/CD Pipelines
- Documentation: Microsoft Excel (pivot tables, formulas), Access reports
Timeline
Software Quality & Claims Data Analyst - Remote
Grow Financial Federal Credit Union (40hrs/wk)
06.2023 - 11.2024
QA Analyst – Healthcare Systems (Contract)
Highmark Health (40hrs/wk)
02.2021 - 06.2023
Manual QA Analyst – Auto Finance & Claims Workflow
J.P. Morgan Chase (40hrs/wk)
03.2020 - 02.2021
Associate of Arts - Health Information Technology
Texas Woman's University
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