Nicole Villaplana

• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to assure respected rights and wishes.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
• Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
• Facilitated group therapy sessions to build supportive, communicative client networks.
• Achieved significant improvements in client mental health through consistent, empathetic counseling and crisis intervention.
• Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
• Streamlined case management processes, enabling more efficient client progress tracking and support.

My responsibilities included, admission paperwork, billing paperwork, assessments, and care planning.

MDS’s with special consideration in mood, cognition, psychosocial well-being, behavior, and psychotropic medication use.

Working with physicians, Passport, DME companies, pharmacies, hospitals, other Skilled Nursing Facilities, and insurance companies.

Working with Hospice and local agencies to secure a safe discharge back into the community.

From March 2003-2007 I served as the Admissions Director. I worked with all hospitals, community agencies, doctor offices, and other facilities to coordinate potential admissions.

I was responsible for keeping the census at a healthy number by working closely with the Marketing Dept.

Finally I served as the Admissions Liaison ensuring that the potential admission was appropriate and needs could be met. Prepared family for all phases of a short or long term stay and what could happen if no longer appropriate for our existing facility.

I have earned the Above and Beyond Performance Award two years in a row as well as the Star Performance Award two years in a row. Also was part of Jcaho accreditation & part of a team relieving a facility out of jeopardy (Briarfield at the Ridge).