Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Nicole Villarreal

Nicole Villarreal

Customer service
Weslaco,TX

Overview

2
2
years of professional experience

Work History

Cashier

Whataburger Restaurants L&c
Mission , TX
10.2019 - 05.2020
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Mentored new team members on sales software system operation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Cashier

Stars Drive-In
Mission, TX
10.2018 - 10.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Restocked and organized merchandise in front lanes.
  • Reviewed new promotions and monitored price changes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Mentored new team members on sales software system operation.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

McDonald's
Mission , Texas
07.2018 - 09.2018
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed customer refunds and exchanges according to established guidelines.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

High School Diploma -

Veterans Memorial High School
Mission, TX
06.2020

Skills

  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Customer assistance
  • Written and verbal communication
  • Purchase assistance
  • Currency counting
  • Inventory management
  • Point-of-sale system operation
  • Proficient in Software
  • Sales expertise
  • Point of sale operation
  • Reports and documents
  • Time management skills
  • Basic math skills
  • Product knowledge
  • Customer Service Excellence
  • Microsoft Office
  • Social Perceptiveness
  • Microsoft Excel
  • Programming

Timeline

Cashier

Whataburger Restaurants L&c
10.2019 - 05.2020

Cashier

Stars Drive-In
10.2018 - 10.2019

Cashier

McDonald's
07.2018 - 09.2018

High School Diploma -

Veterans Memorial High School
Nicole VillarrealCustomer service