Summary
Overview
Work History
Skills
Suvpervisor Referances
Timeline
Generic

Nicole Vowell

Frisco,TX

Summary

Takes pride in providing excellent customer service and creating memorable experiences for customers. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Waitress

Sims Hospitality Group, LLC (The Glen)
07.2022 - Current
  • Increased sales significantly by upselling higher-end liquor and food to customers.
  • Obtained knowledge on 400 whiskeys in stock and gave recommendations on cocktails according to customers preferences.
  • Supported needs of 100s of customers daily while creating relationships and ensuring meal satisfaction.
  • Promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Sims Hospitality Group, LLC (J.Theodore)
09.2020 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs while maintaining high quality formal table service.
  • Aided with set up and strategically organized large parties for private events such as wedding receptions, anniversaries, and birthday parties.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Suggested menu and service policy changes based on feedback from waitstaff and observed customer tendencies.
  • Used clear communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server

Rotolo's Pizzeria
09.2019 - 09.2020
  • Set positive and tone for dining experience as first point of contact for entering guests.
  • Often moved positions between serving and bar tending to create smooth service environment in case of absences of other waitstaff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Managed over 50 customer calls per day, making reservations, taking to go orders and answering questions.

Skills

  • Client Relationship Building
  • Sales Expertise
  • Health & Safety Management
  • Process Improvement
  • Excel, Microsoft 365, Powerpoint

Suvpervisor Referances

Chris Boden 

General Manager 

Frisco, TX

(503)910-8611

bodenbiz@gmail.com

Chris was my manager from July 2022 - current.


Derek Sims

Restaurant Owner

Frisco, TX

(310)994-0160

officemanager@jtheodore.com

Derek is my supervisor from September 2020 - current.


Sheridan Parr 

Frisco Black Car

Frisco, TX

(469)262-9044

sheridan.parr88@gmail.com

I assisted Sheridan with extra help she needed with her family business.



Timeline

Waitress

Sims Hospitality Group, LLC (The Glen)
07.2022 - Current

Server

Sims Hospitality Group, LLC (J.Theodore)
09.2020 - 09.2022

Server

Rotolo's Pizzeria
09.2019 - 09.2020

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Nicole Vowell