Nicole Waldman
Summary
Compassionate nursing graduate skilled in delivering high-quality patient care across diverse settings, including telemetry and mental health. Bilingual in English and Russian, effectively enhancing patient communication and education. Experienced in front desk operations and appointment management, ensuring streamlined clinic processes and a positive patient experience.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Rachman Medical Group
Reseda, CA
11.2021 - 11.2023
- Scheduled and confirmed patient appointments, ensuring efficient clinic operations.
- Answered phone calls, provided information to callers, and directed calls to appropriate staff for timely assistance.
- Organized and filed patient paperwork and documentation according to established protocols for compliance and easy retrieval.
- Entered paperwork from multiple healthcare providers into a patient computer platform.
Student IT Worker
Mount Saint Mary's University
Los Angeles, CA
02.2021 - 05.2021
- Troubleshot Windows and Mac computers across two campuses to resolve user issues effectively.
- Installed and removed software programs based on campus requirements to ensure optimal functionality.
- Monitored and verified program updates on multiple devices to maintain system security and performance.
- Assessed and notified supervisors of computers requiring further troubleshooting.
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA10-2025
Skills
- Patient registration
- Appointment management
- Front desk operations
- Scheduling software
- Vital signs monitoring
- Patient monitoring
- SBAR communication
- Medical terminology
- Office administration
- Customer service
- Team collaboration
- Professional communication
- Communication skills
- Conflict resolution
Skills And Qualifications
- Registered Nurse, CA, 95443593, 10/2025
- Basic Life Support (BLS), 06/2027
- ECG and Pharmacology, 06/2027
- ACLS, 12/2027
- PALS, 12/2027
- NIHSS, 05/2028
- Fire Safety Certification - Hospital Fire and Life Safety, 08/2030
- Bilingual Proficiency in English and Russian
- Experience with EPIC, CERNER and Meditech, Strong skills within team collaboration, Customer service, IT troubleshooting, Strong phone etiquette
Volunteer Experience
- Maternity Ward Volunteer, Providence Holy Cross Medical Center, Mission Hills, CA, 06/2017, 10/2017
- Gift Shop Volunteer, Providence Holy Cross Medical Center, Mission Hills, CA, 11/2016, 06/2017
Student Clinical Rotations
- LADMC Ingleside Campus - Mental Health, 90, Spring II 2024
- Valley Presbyterian Hospital - Med Surg & Gero, 135, Summer I 2024
- Los Robles Regional Medical Center - Postpartum, 68, Fall I 2024
- Van Nuys Civic Child Development Center - Pediatrics, 68, Fall II 2024
- Olympus Adult Day Healthcare - Public Health, 90, Spring I 2025
- Northridge Hospital Medical Center - Cardiac Telemetry, 135, Spring II 2025
- Sherman Oaks Hospital- Telemetry/Medical Surgical, 135, Fall I 2025
Timeline
Medical Receptionist
Rachman Medical Group
11.2021 - 11.2023
Student IT Worker
Mount Saint Mary's University
02.2021 - 05.2021
Bachelor of Science - Nursing
West Coast University