Summary
Overview
Work History
Education
Skills
Timeline
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NICOLE WALKER

ASSISTANT BRANCH MANAGER
Indianapolis,IN

Summary

Proven leader at PNC Bank with 8 years experience. Adept in operations management and financial advising, I've driven team success through effective conflict resolution and staff training. Motivated and results-oriented with background increasing business profiles by engaging business banking partners. Consistently exceeded sales goals, demonstrating exceptional multi-tasking and communication skills.



Overview

13
13
years of professional experience

Work History

Branch Banker Sr

PNC Bank
02.2024 - Current
  • All responsibilities of ABM
  • Onboarded and trained all new employees
  • Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates

Bookkeeper

Loving Hands Educare
05.2011 - Current
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Reconciled and corrected issues with financial records.
  • Maintained and processed invoices, deposits and money logs.
  • Calculated deductions and processed payroll for employees.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Created expense savings of 25%

Assistant Branch Manager

PNC Bank
10.2021 - 02.2024
  • Complied with established internal controls and policies.
  • Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Facilitate quick starts and debriefs
  • Engaged employees in business processes with positive motivational techniques.
  • Supported small businesses by helping them navigate various banking products and services tailored to their specific needs.
  • Coordinated with internal partners to provide seamless service delivery for complex client transactions.

BSSA/Banker

PNC Bank
01.2018 - 10.2021
  • Exceeded sales goals quarterly
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.

BSSR/Switcher

PNC Bank
01.2017 - 01.2018
  • Vault Teller
  • Top 3 sales performer for 3 quarters
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.

Teller

PNC Bank
07.2016 - 01.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Education

Bachelor of Science - Business Accounting, Forensic Accounting

Indiana State University
Terre Haute, IN
05.2015

Skills

Multi-tasking

Pivoting

Financial product knowledge

Written/Oral Communication

Operations Management

Scheduling

Conflict Resolution

Team building

Risk Mitigation

Business Development

Financial Advising

Staff education and training

Timeline

Branch Banker Sr

PNC Bank
02.2024 - Current

Assistant Branch Manager

PNC Bank
10.2021 - 02.2024

BSSA/Banker

PNC Bank
01.2018 - 10.2021

BSSR/Switcher

PNC Bank
01.2017 - 01.2018

Teller

PNC Bank
07.2016 - 01.2017

Bookkeeper

Loving Hands Educare
05.2011 - Current

Bachelor of Science - Business Accounting, Forensic Accounting

Indiana State University

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NICOLE WALKERASSISTANT BRANCH MANAGER