Nicole Walker
Fort Worth,TX
Summary
Professional with strong background in management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
12
12
years of professional experience
Work History
Branch Manager Ill
PNC Bank
09.2023 - Current
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Created employee schedules to align coverage with forecasted demands.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Business Banking Center Assistant Manager
PNC Bank
10.2015 - 09.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Associate Financial Representative
Northwestern Mutual
03.2014 - 03.2015
- Managed book of business for top level producing agent, collected all relevant information to prepare reports, monitor, and ensure effective resolution.
Education
Fine Arts
Grayson College
Sherman, TX03.2006
Skills
- Communications and Interpersonal Skills
- Energetic and Persistent
- Analytical Skills for Problem Solving
- Organizational Skills and Attention to Details
Accomplishments
Completed professional development
- Green Belt Project Manager
- Supervised team of 12 staff members.
- Received the “Branch of the Year Award” for exemplary performance and recognition for #1 branch in the territory.
Timeline
Branch Manager Ill
PNC Bank
09.2023 - Current
Business Banking Center Assistant Manager
PNC Bank
10.2015 - 09.2023
Associate Financial Representative
Northwestern Mutual
03.2014 - 03.2015
Fine Arts
Grayson College