Nicole Wallace
Whittier,California
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist
Energy Service Partners
2022.01 - 2023.02
Reservations Agent
Viking Cruises
2015.05 - 2023.02
Bartender
Applebee's Neighborhood Grill & Bar
2019.06 - 2023.01
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Call Center Representative
Service Champions Heating & Air Conditioning
2016.06 - 2019.12
Customer Service Representative
Cinderella Hair
2012.04 - 2016.06
Skills
- Reinforced a customer-centric attitude using strong conflict resolution, negotiation and mediation skills
- Serve as a customer advocate highlighting the guests perspective and experiences with the objective of promoting positive change within the organization
- Act and communicate on behalf of the executive team
- Provided real-time communication of trends, high risk and sensitive situations to management
- Identified customer needs by asking questions and advising on best solutions
- Identifying the clients request or problem and efficiently providing the most effective solution
- Make outbound calls to existing clients and booking appointments
- Critical thinking skills to solve problems for clients
- Dedicated to providing superior customer service
- Exceptional phone and interpersonal skills as well as written and verbal communication skills
- Able to manage multiple priorities within a fast-paced, deadline
Personal Information
Title: Customer Service
Timeline
Sales Support Specialist
Energy Service Partners
2022.01 - 2023.02
Bartender
Applebee's Neighborhood Grill & Bar
2019.06 - 2023.01
Call Center Representative
Service Champions Heating & Air Conditioning
2016.06 - 2019.12
Reservations Agent
Viking Cruises
2015.05 - 2023.02
Customer Service Representative
Cinderella Hair
2012.04 - 2016.06