Nicole Ward
Medical Support Assistant
New Berlin,WI
Summary
Conscientious Healthcare professional offering over 16 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Interviewed patients to verify and update clinical and demographic records.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Used HSRM and CPRS to maintain and record patient data and generate reports.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
Certified Nursing Assistant
Veterans Affairs Medical Center
06.2019 - 07.2023
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Certification/Diploma - Medical Assistant
Sanford-Brown College
Milwaukee, WI 05.2001 -
Skills
- HIPAA Compliance Knowledge
- Patient Communication
- Patient Care Coordination
- Patient Confidentiality Maintenance
- Appointment Scheduling
- Detail Oriented
- Patient Records Maintenance
- Medical record assessment
- Data Entry
Certification
CNA - Certified Nurse Assistant
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
07.2023 - Current
Certified Nursing Assistant
Veterans Affairs Medical Center
06.2019 - 07.2023
Certification/Diploma - Medical Assistant
Sanford-Brown College
05.2001 -
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