Nicole Ward
Rosenberg,TX
Summary
A dedicated and experienced customer service individual seeking a challenging role in a reputable company where I can utilize my exceptional skills to exceed client expectations, contribute growth to the company and enhance my professional career. Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
25
25
years of professional experience
Work History
Assistant Director
Countryside Montessori
Richmond, TX
01.2023 - 04.2024
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Conducted training sessions on new processes or products for internal staff members.
- Developed protocols for handling confidential information within the organization.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Managed schedules by completing work accurately and on time.
- Directed special projects and daily operations.
- Handled incoming and outgoing mail, email and faxes.
- Produced and distributed memos, newsletters and other forms of communication.
Montessori Teacher/ Assistant Director
First Colony Montessori South
Sugar Land, TX
03.1999 - 01.2023
- Assisted in the development and implementation of individualized learning plans for each student.
- Instructed students on how to use Montessori materials such as puzzles and manipulatives.
- Participated in staff meetings to exchange ideas about instructional strategies and best practices.
- Attended professional development workshops to stay current with new techniques related to teaching methods.
- Integrated technology into daily lessons when appropriate to enhance student engagement.
- Conducted parent and teacher conferences throughout the year discussing student progress and goals.
- Established standards of excellence for customer service delivery throughout the organization.
- Managed schedules by completing work accurately and on time.
- Cultivated and maintained relationships to promote positive work culture.
Education
Certificate -
Sanford Brown
Houston, TX06-2012
Montessori Certification -
Longwood Montessori
Houston, TX02.2003
High School Diploma -
B. F. Terry High School
Rosenberg, TX06-1992
Skills
- Office Administration
- Filing
- Time Management
- Microsoft Word
- Sorting and labeling
- Strong Problem Solver
- Highly organized
- Staff training and development
- Microsoft Outlook
- Event Coordination
- PC proficient
- Payroll and budgeting
- Appointment Scheduling
- Meeting planning
- Scheduling
Timeline
Assistant Director
Countryside Montessori
01.2023 - 04.2024
Montessori Teacher/ Assistant Director
First Colony Montessori South
03.1999 - 01.2023
Certificate -
Sanford Brown
Montessori Certification -
Longwood Montessori
High School Diploma -
B. F. Terry High School
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