Nicole Wardell

Client Portfolio: Managed end-to-end operations for a high-volume Multi-State Trades Staffing Agency and a Boutique Salon, providing a bridge between corporate logistics and brand-focused customer service.

• Operations & Workflow Strategy: Developed and implemented Standard Operating Procedures (SOPs) and automated routine tasks for both clients; transitioned manual files to digital systems, increasing file retrieval speed and workflow consistency.
• HR & Team Leadership: Led the full employee lifecycle, including recruitment and onboarding for trades contractors and salon staff. Ensured 100% compliance with labor laws and implemented performance coaching that boosted employee retention.
• Financial & Administrative Oversight: Orchestrated payroll, expense reporting, and vendor negotiations. Successfully reduced material costs for the salon and optimized payout timelines for the staffing firm to improve profit margins.
• Marketing & Creative Direction: Developed cohesive social media content and brand voices tailored to two distinct audiences (B2B for staffing and B2C for beauty), resulting in increased engagement and booking inquiries.
• Strategic Support: Acted as a primary liaison for business owners, managing complex calendars and sensitive data analysis to support decision-making and reclaim 10+ hours of executive time weekly.

• Strategic Growth: Promoted rapidly from Account Executive to Junior Account Executive within 3 months for excellence in strategic planning and cross-team communication.
• Compliance & Logistics: Managed complex daily site logistics and inventory for off-site fundraising; ensured 100% data integrity and financial reconciliation using proprietary portal systems.
• Project Leadership: Promoted within 3 months for demonstrating initiative in planning and execution; managed daily and weekly fundraising goals for a national anti-bullying non-profit.
• Logistics & Event Operations: Orchestrated the firm’s first large-scale charity motorcycle ride (400+ participants), coordinating directly with foundation founders and external stakeholders to secure event approval and funding.
• Business Relations: Managed daily field logistics by coordinating with local business partners and vendors to secure site permits for community outreach and donation collection.
• Financial Reconciliation: Conducted daily reconciliation of high-volume donations and merchandise inventory with 100% data integrity in reporting to supervisors and foundations.
• Travel & Team Coordination: Led a week-long regional fundraising initiative in St. George, overcoming planning obstacles and maintaining team morale to exceed established performance benchmarks.

• Systems Management: Expertly navigated multiple CRM databases and lead sources simultaneously to track sales projections and maintain high-volume customer contact cycles.
• Process Improvement: Implemented team-wide process improvements that fostered interpersonal development and increased collective sales results.
• Account Administration: Managed full-cycle customer accounts, including sensitive payment processing, compliance reporting, and conflict resolution for high-value clients.
• Full-Cycle Account Management: Managed diverse portfolios for both P&C (Auto/Home) and Life Insurance clients, consistently exceeding sales projections and customer contact goals.
• Remote Operations: Successfully transitioned to a 100% remote environment, utilizing multiple CRM databases and cloud-based communication tools to maintain high-volume call cycles and lead follow-ups.
• Conflict Resolution & Compliance: Navigated complex insurance regulations and state-specific licensing requirements while resolving high-level customer objections to finalize sensitive sales contracts.

• Operational Excellence: Accelerated through training to Level 3 within one year; self-managed 10+ complex toolsets and inventory loads in a high-pressure, zero-error environment.
• SOP Development: Partnered with engineering teams to update Standard Operating Procedures (SOPs) and troubleshoot technical discrepancies, earning "Employee of the Quarter."
• Award-Winning Performance/Technical Training: Recognized with 13+ awards for problem-solving and productivity; served as a key asset to supervisors in training new staff on technical procedures.
• Employee Engagement Leadership: Appointed to the Employee Activity Committee to lead workplace engagement initiatives; coordinated large-scale company events and community fundraising, including the logistics and team coordination for the Oregon Dragon Boat Races.

• Multi-Departmental Operations: Served as the "operational glue" across Accounting (AR/AP), HR (onboarding/terminations), and Finance (funding coordination) for major auto dealerships.
• Executive Support: Acted as the primary Right-Hand to the Director of Operations; managed high-level scheduling, travel logistics, expense reporting, and vendor contracts while acting as liaison between all department heads.
• Leadership & Profitability: Managed and trained the receptionist team and turned a struggling rental department into a profitable program through strict expense tracking and workflow optimization.
• Manufacturer Compliance & KPIs: Managed and optimized Manufacturer Satisfaction Surveys for Sales and Service departments; maintained elite-level KPI scores crucial for securing six-figure manufacturer marketing credits and performance bonuses.
• Financial Operations: Directed full-cycle payroll processing for dealership staff and reconciled complex fuel purchase logs, AR/AP, and end-of-month general journal reporting. Maintained "contract-in-transit" tracking, coordinating directly with banks and credit unions to secure all required documentation for deal funding and finalization.
• People Operations & Culture: Processed all new-hire onboarding packets across departments and coordinated employee recognition awards and large-scale community events to drive staff engagement.
• Inventory Control: Reconciled AR/AP and fuel purchase logs for end-of-month reporting; managed procurement and inventory for office supplies and equipment to ensure zero operational downtime. Requested to engage in the the year-end physical inventory audit for the Parts Department, identifying and resolving discrepancies in high-volume stock to ensure zero-loss reporting for the finance and controller offices.