Lily Gupta
Stamford,CT
Summary
HR professional with a solid foundation in benefits administration and regulatory compliance. Recognized for effectively managing benefits programs and streamlining processes to improve efficiency and satisfaction. Known for strong collaboration and adaptability, ensuring reliable support for team objectives and evolving organizational needs.
Overview
10
10
years of professional experience
Work History
Human Resources Benefits Administrator
AXA XL
Stamford, CT
07.2024 - Current
- Serve as the primary Benefits Administrator for non-U.S. regions (Bermuda, Brazil, Canada, Mexico, and Colombia) and secondary administrator for the U.S., ensuring accurate and timely benefits administration across multiple entities.
- Act as a key point of contact for employee and HR inquiries related to benefits, pension and retirement plans, eligibility, policy interpretation, enrollments, orientations, and annual renewals in a fast-paced environment.
- Partner with HR, payroll, and external vendors to resolve complex issues related to health, pension, and retirement plans, claims, and employee changes while supporting accurate processing of deposits, merit increases, and bonuses.
- Support employee lifecycle processes by coordinating benefits-related onboarding and offboarding activities, maintaining documentation, and helping ensure compliance with internal policies and country-specific requirements.
- Maintain high levels of data accuracy across HR and benefits systems, generate reports for HR leadership using Excel and internal platforms, and support audits and reporting requests.
- Update benefits content in employee handbooks, SharePoint, and Total Rewards resources to improve employee understanding and ensure accurate, current HR information.
- Process invoices, manage accruals and budgets, and support quarterly close activities and purchase orders through COUPA, ensuring timely vendor payments and strong recordkeeping.
- Serve as entity and country representative for the AXA SharePlan in Bermuda and Canada, delivering training, communications, and employee support while collaborating cross-functionally to improve HR service delivery across regions.
Human Resources Generalist
Twenty Lake Holdings
Stamford, CT
09.2022 - 07.2024
- Managed end-to-end HR operations across the employee lifecycle, including offer letters, onboarding, new hire documentation, benefits enrollment, employee changes, offboarding, and termination coordination while maintaining organized employee records and supporting compliance.
- Administered employee benefits programs, including 401(k), medical, dental, life insurance, and COBRA communications; served as a primary resource for employee questions related to benefits, leave, HR policies, and workplace concerns.
- Supported payroll and timekeeping accuracy by tracking PTO, sick leave, and employee changes in Paychex Flex, while partnering with managers and employees to resolve day-to-day HR issues in a fast-paced environment.
- Led recruiting and employee engagement efforts by posting jobs, sourcing candidates, coordinating interviews and offer documentation, updating the employee handbook and HR policies, and organizing training, development, and company events.
Staff Accountant
PetVet Care Centers
Westport, CT
03.2021 - 07.2022
- Managed inventory data for 400+ hospitals, reviewing discrepancies and reconciling inventory files quarterly.
- Handled fixed asset capital reclassifications, prepared depreciation entries, and assisted with month-end and year-end close processes.
- Trained hospital staff on Concur expense reporting, payroll procedures, and vendor invoicing processes.
- Managed accounts payable functions, including invoice approvals, vendor communications, and expense reporting.
- Issued 1099 forms, processed employee payments, and supported the company’s financial reconciliation activities.
- Ensured accurate expense coding, compliance with T&E policies, and maintained vendor relationships to resolve invoicing issues efficiently.
Broadcast Services Assistant Supervisor/Coordinator/Specialist
ICON International
Greenwich, CT
05.2016 - 03.2021
- Led a team of 14 media broadcast professionals, overseeing local broadcast operations and providing backup support for Media Operations.
- Trained new hires on systems, protocols, and processes, updating training materials and implementing improved training methods.
- Managed and tracked log mail requests and reports, ensuring timely processing and accuracy.
- Resolved billing discrepancies for Canadian and US broadcasts monthly, coordinating with TV and radio representatives to track logs and ensure correct billing and traffic operations.
- Inputted Pre/Post logs into the SBMS system, ensuring precise spot placement and media data management.
- Supported overall broadcast operations, maintained contact lists, and assisted with billing and invoicing activities.
Education
Master of Science - Human Resource Management
Southern New Hampshire University
BS - Business Administration w/ concentration in Accounting
Southern New Hampshire University
Skills
- HR & People Operations: Benefits administration (health, dental, life, retirement, global benefits), onboarding/offboarding, HR policy interpretation, employee communications, time & attendance tracking (Paychex Flex, Dayforce Payroll System), HR documentation and compliance
- Employee Relations & Culture: Manager support and coaching, employee inquiries and issue resolution, coordination of training and development programs, organizing culture/engagement events and retreats
- Talent Acquisition: Full-cycle recruiting support, job postings and candidate sourcing (including Handshake), screening coordination, offer letter preparation, and onboarding coordination
- Compensation & Analytics: Exposure to compensation processes (merit increases, bonuses, basic equity/share plans), invoice and budget management, accruals, and HR/benefits reporting Strong Excel skills, including Pivot Tables and VLOOKUP
- Systems & Tools: Adobe Acrobat, Concur, COUPA, Dayforce Payroll System, DocuSign, Kofax, Microsoft Word, Excel, PowerPoint, Outlook, Windows Operating Systems, Microsoft Dynamics (D365), myHR, Salesforce, SBMS, Solver, Paychex Flex, Yardi
- Core Competencies: Analytical and critical thinking, problem solving, confidentiality and discretion, vendor and stakeholder management, training and documentation, attention to detail, cross-functional collaboration
Committee Involvement
Hearts in Action Committee, AXA XL, Solely organized a corporate event with Lucky Dog Refuge to raise colleagues’ awareness of how they can support this local non-profit by volunteering, donating, adopting, or fostering.
Timeline
Human Resources Benefits Administrator
AXA XL
07.2024 - Current
Human Resources Generalist
Twenty Lake Holdings
09.2022 - 07.2024
Staff Accountant
PetVet Care Centers
03.2021 - 07.2022
Broadcast Services Assistant Supervisor/Coordinator/Specialist
ICON International
05.2016 - 03.2021
BS - Business Administration w/ concentration in Accounting
Southern New Hampshire University
Master of Science - Human Resource Management
Southern New Hampshire University