Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Warren

Fort Worth,TX

Summary

Organized Medical Biller boasts 13-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.

Overview

14
14
years of professional experience

Work History

Medical Biller

Balch Intervention Pain & Wellness
Fort Worth, TX
07.2018 - 11.2023
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
  • Compiled and processed data for billing purposes utilizing billing software programs.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
  • Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.

Customer Service Representative

Western General Insurance Company
Calabasas, CA
03.2010 - 04.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Certificate of Completion - Medical Billing And Coding

Remington College
Fort Worth, TX
11-2019

Skills

  • Teamwork and Collaboration
  • Clerical Support
  • Multitasking and Organization
  • Chart Auditing
  • Billing and Collection Procedures
  • HIPAA Compliance Certification
  • Commercial and Private Insurance
  • Claims Review
  • Invoice Coding
  • Patient Billing
  • Medical Billing
  • Medicaid and Medicare Knowledge
  • Patient Collections
  • CPT Code Modifiers
  • Data Entry
  • 34 WPM

Timeline

Medical Biller

Balch Intervention Pain & Wellness
07.2018 - 11.2023

Customer Service Representative

Western General Insurance Company
03.2010 - 04.2017

Certificate of Completion - Medical Billing And Coding

Remington College

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