Nicole Watroba
Harrison Township
Summary
Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum. Dependable Bartender, and or Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Instructor
MIchigan College Of Beauty
10.2022 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
Server
Big Bear Lodge
04.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender , Server
Black Rock Bar And Grill
08.2018 - 03.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender and Server
Hamlin Pub
08.2005 - 06.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree - Hospitality Management
Macomb Community College
Clinton Township , MICosmetology Instructors License - Instructor Training
Michigan College of Beauty - Troy, Inc.
Troy, MI05.2021
Cosmetology License - Cosmetology Education
Michigan College of Beauty - Troy, Inc.
Troy, MI07.2010
High School Diploma -
L'anse Creuse High School Central
Harrison Township , MI07.2000
Skills
- Curriculum Planning and Implementation
- Adult Education
- Testing Efficiencies
- Instructional Techniques
- High-Volume Dining
- Food and Beverage Pairings
- Buffet Setup and Takedown
- Suggestive Selling
- Dining Area Maintenance
- Order Accuracy
Timeline
Instructor
MIchigan College Of Beauty
10.2022 - Current
Server
Big Bear Lodge
04.2022 - 10.2022
Bartender , Server
Black Rock Bar And Grill
08.2018 - 03.2019
Bartender and Server
Hamlin Pub
08.2005 - 06.2010
No Degree - Hospitality Management
Macomb Community College
Cosmetology Instructors License - Instructor Training
Michigan College of Beauty - Troy, Inc.
Cosmetology License - Cosmetology Education
Michigan College of Beauty - Troy, Inc.
High School Diploma -
L'anse Creuse High School Central
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