Nicole Webb
CHATHAM,IL
Summary
Compassionate behavioral health professional experienced in crisis intervention, psychiatric assessment, and community support. Expertise in de-escalation, client advocacy, and interdisciplinary collaboration, with a commitment to compliance with Illinois Department of Human Services standards. Pursuing a Master of Social Work, leveraging a strong foundation in psychology and criminal justice.
Overview
20
20
years of professional experience
Work History
Residential Advisor
Memorial Behavioral Health
Springfield, IL
11.2021 - Current
- Provide skills training in activities of daily living, including medication
management, budgeting, meal preparation, hygiene, and housekeeping.
- Support clients in achieving recovery plan goals while promoting safety,
independence, and well-being.
- Maintain facility standards related to cleanliness, safety, and organization.
Monitor household operations and report maintenance or safety concerns.
IPS Employment Counselor
Memorial Behavioral Health
Springfield, IL
06.2021 - Current
- Provide crisis and pre-crisis intervention for individuals experiencing suicidal
ideation, homicidal ideation, or severe psychiatric instability.
- Conduct comprehensive client assessments, including mental status exams and
psychosocial histories, to support DSM-V diagnoses and treatment planning.
- Deliver individualized employment and community-based support services in the
least restrictive setting.
- Maintain accurate, concurrent documentation at the time of service in
compliance with agency and IDHS requirements.
- Coordinate care with healthcare providers, community agencies, and support
systems to ensure continuity of services.
- Participate in required monthly and quarterly clinical supervision and
ongoing professional training.
Psychiatric Response Team
Memorial Behavioral Health
Springfield , IL
05.2022 - 10.2022
- Delivered psychiatric support services in emergency department, improving patient care during critical situations.
- Assessed patient safety and risk to self or others using evidence-based
evaluation and de-escalation techniques.
- Collaborated with emergency department physicians regarding patient
disposition, discharge planning, or psychiatric admission.
Gym Manager
Snap Fitness
Chatham/Auburn/Springfield, IL
03.2021 - 03.2022
- Achieved membership and personal training sales goals.
Led community marketing initiatives to increase memberships.
Maintained facility cleanliness and equipment standards.
Correspondent Operations Production Specialist III
Wells Fargo Home Mortgage
Springfield, IL
01.2017 - 06.2021
- Reviewed and validated mortgage loan documentation for compliance and
accuracy.
- Entered and verified critical loan data for conventional, government, and rural
development loan products.
- Ensured timely processing of closed loan packages prior to purchase.
Loan Documentation Specialist (Multiple Roles) | November 2012 – January 2017
- Supported correspondent collateral, receiving, and 4506-T teams.
Reviewed loan documentation, resolved discrepancies, and ensured regulatory
compliance.
Cashier
Meijer
Springfield, IL
10.2020 - 03.2021
- Processed transactions accurately and delivered high-quality
customer service. - Processed customer transactions efficiently at checkout stations.
- Handled cash, credit, and debit payments accurately.
- Provided friendly customer service and resolved inquiries promptly.
Server
Home Plate Grill & Bar
Springfield, IL
09.2019 - 09.2020
Kickboxing Coach
John Geyston's Martial Art Academy
Springfield, IL
09.2018 - 04.2020
Assistant Manager/Marketing Manager
Pizza Hut
Beardstown, Illinois
08.2006 - 11.2012
Education
Bachelor of Arts - Major: Psychology Minor: Criminal Justice
University of Illinois At Springfield
Springfield, IL05-2020
Certificate - Certified Nursing Assistant
Lincoln Land Community College
Springfield07-2008
High School Diploma -
Beardstown High School
Beardstown, IL05-2007
Master of Arts - Social Work
University of Urbana-Champaign
Urbana, ILSkills
- Crisis Intervention
& De-escalation
- Psychiatric
Assessment &
Documentation
- Case Management
& Care
Coordination
- Community &
Employment
Support Services
- Client Advocacy &
Recovery Planning
- Interdisciplinary
Collaboration
- HIPAA & IDHS
Compliance
- Microsoft Office
(Word, PowerPoint,
Outlook)
- Web Databases &
Internet
Applications
- Workflow
Prioritization &
Multitasking
- Customer Service
(20 Years)
- Customer Service(20 Years)
- Marketing &
Promotions
- Organization &
Time Management
Affiliations
Volunteer, Blood Cancer United, Nationwide, February 2026 to Present
Languages
English
Professional
Spanish
Elementary
References
References available upon request.
Leadership
- Member, National Society of
Leadership and Success (NSLS)
- Participant, Wells Fargo
Correspondent Mentorship
Program (2018)
Timeline
Psychiatric Response Team
Memorial Behavioral Health
05.2022 - 10.2022
Residential Advisor
Memorial Behavioral Health
11.2021 - Current
IPS Employment Counselor
Memorial Behavioral Health
06.2021 - Current
Gym Manager
Snap Fitness
03.2021 - 03.2022
Cashier
Meijer
10.2020 - 03.2021
Server
Home Plate Grill & Bar
09.2019 - 09.2020
Kickboxing Coach
John Geyston's Martial Art Academy
09.2018 - 04.2020
Correspondent Operations Production Specialist III
Wells Fargo Home Mortgage
01.2017 - 06.2021
Assistant Manager/Marketing Manager
Pizza Hut
08.2006 - 11.2012
Bachelor of Arts - Major: Psychology Minor: Criminal Justice
University of Illinois At Springfield
Certificate - Certified Nursing Assistant
Lincoln Land Community College
High School Diploma -
Beardstown High School
Master of Arts - Social Work
University of Urbana-Champaign