Nicole Wecker
Ridgefield,Washington
Summary
Dedicated Clinical Support Coordinator excited to transition into a new position where leadership and coordination abilities can be utilized. Clear communicator with enthusiastic style and insightful approach. Ability to build positive relationships with empathy and good listening skills. Trusted team member goes extra mile to help individuals succeed. Hardworking and passionate job seeker with strong communications skills eager to secure Training Coordinator position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Management Clinical Support Coordinator
Providence Health Plan
2022.10 - Current
- Worked in team environment focusing on phone outreach, care coordination, and clinical support.
- Performed phone assessments and care coordination in consultation with multidisciplinary teams to develop individualized care plans tailored to each members unique needs and goals.
- Ensured compliance with healthcare regulations by adhering to established protocols and maintaining thorough understanding of relevant policies
- Triage and document calls appropriately per department policies and standards.
- Identified members needs and provided recourses to promote success.
- Enhanced member care by effectively managing clinical support tasks and coordinating with interdisciplinary teams.
- Supported quality improvement by actively participating in team meetings, offering suggestions for process enhancements, and implementing changes as directed.
- Mentored new clinical staff members for proper onboarding and orientation.
- Chosen to participate with new mentoring program for new health plan employees.
- Consistently exceeded team metrics.
Lead Clinical Support Coordinator
Providence Medical Group
2015.05 - 2022.10
- Working in team environment focused on telephonic outreach, care coordination and clinical support.
- Goal to lower hospital readmissions and provide transitional care.
- Coordinates and provides daily assignments to team, using several platforms to obtain needed data.
- Prioritization focused on most vulnerable patients and aligned to meet requirements of value based contracts and TCM billing.
- Reviews case history and gathers information to determine appropriate avenue for care.
- Triages and document's calls appropriately per department policies.
- Coordinates care for patients needing assistance with accessing health care services, providers, community services, or other resources.
- Promotes patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Assists in coordinating and scheduling appointments for follow-up visits.
- Working with multidisciplinary team and families to assess and meet individual patient needs.
- Communicates with healthcare team members to plan, implement and enhance treatment strategies.
- Process referrals for case management department, collaboration with CM team, participate in multidisciplinary huddles for coordination of care.
- Coordination with skilled nursing facilities to provide transitional care for PMG patients at time of discharge.
- Part of interview panel, hiring process and onboarding/training new team members.
- Ongoing staff development including coaching team members.
- Assists with updating and implementing work flows and policies.
- Provides team support, available to help and answers questions.
Certified Medical Assistant
Legacy Medical Group, Salmon Creek Family Medicine
2011.12 - 2015.05
- Maintained clinic and patient flow by organizing, planning and prioritizing work.
- Patient chart preparation for provider review and efficiency prior to scheduled visit.
- Directed patients to exam rooms, fielded questions and prepared for physician visit.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Performed and documented vital signs and health history.
- Administered adult and child immunizations.
- Assisted with routine procedures, diagnostic testing and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Prepared lab specimens for diagnostic evaluation.
Certified Medical Assistant
Northwest Cancer Specialist
2000.06 - 2011.12
- Maintain clinic and patient flow by organizing, planning and prioritizing tasks.
- Record collection for new, post hospitalization, and post surgery patient follow up, obtaining and organizing referring physician notes, hospital records, imaging and pathology results for provider review.
- Manage anticoagulation patients, track PT/INR results for provider review, communicate and document instructions to patients.
- Assisting and set up of sterile procedures, including bone marrow biopsies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Education
No Degree - Nursing Program Pre-requisites Completed
Clark College
Vancouver, WA06.2005
Certified Medical Assistant - Certified Medical Assistant
Apollo College of Medical Careers
Portland, OR08.1995
Skills
- Time management
- Leadership skills
- Team support
- Effective communication
- Active listening
- Problem solving
- Critical thinking
- Attention to detail
- Responsible
- Dependable
- Computer proficiency
- Interdepartmental coordination
Certification
- Nationally Certified through NCCT
- CPR/BLS for Healthcare Providers
- First Aid Certification
- HIPAA Certificate
- Bloodborne Pathogens/AIDS training
Timeline
Care Management Clinical Support Coordinator
Providence Health Plan
2022.10 - Current
Lead Clinical Support Coordinator
Providence Medical Group
2015.05 - 2022.10
Certified Medical Assistant
Legacy Medical Group, Salmon Creek Family Medicine
2011.12 - 2015.05
Certified Medical Assistant
Northwest Cancer Specialist
2000.06 - 2011.12
No Degree - Nursing Program Pre-requisites Completed
Clark College
Certified Medical Assistant - Certified Medical Assistant
Apollo College of Medical Careers
- Nationally Certified through NCCT
- CPR/BLS for Healthcare Providers
- First Aid Certification
- HIPAA Certificate
- Bloodborne Pathogens/AIDS training
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