Jessica Stark

- Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
- Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
- Works with care management team on escalating requests and inquiries to management
- Help provide support training of new hires
- Performs other duties as assigned
- Complies with all policies and standards

Answer office phones, schedule appointments, confirm appointments
· Create new patient charts
· Make sure all patient demographics are updated and accurate
· Communicate clearly, concisely and professionally
· Maintain a strong work ethic with a total commitment to TIC values
· Strive to create the best customer experience for each and every patient
· Schedule Vascular ultrasounds along with Nurse Practitioner appointments

Answer office phones, make appointments, confirm appointments
· Check-in patients and collect accurate patient demographics, enter data into electronic system and
· verifies insurance
· Check-out patients and assist them with referral processing and scheduling process
· Collect co-pay, post patient payments
· Capacity to maintain confidentiality, work independently and with a team in support of the
· department
· Perform day end processes as set by office protocol
· Create new patient charts
· Establish effective rapport with other employees, customers, clients, patients, families, and
· physicians
· Possess a strong work ethic and a high level of professionalism
· Ability to multi-task, manage details and organize efficiently and effectively
· Excellent verbal and written communication skills with the ability to clearly communicate
· Proficient computer skills and the ability to learn and effectively utilize department specific software
· systems
· Communication – Communicates clearly, concisely and professionally
· Maintain a strong work ethic with a total commitment to success each and every day
· Obtain patient information from new and established patients, capturing demographic, billing, as
· well as other pertinent information.
· Keep up to date on changes to processes and technology to remain diligent in providing consistent
· work flows
· Keeps reception area neat, comfortable and welcoming throughout the day