Nicole Whitaker
Vernal
Summary
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Vernal
06.2018 - 03.2025
- Directed and supervised staff performance.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Trained new employees on company policies and procedures.
- Ensured compliance with safety regulations in the workplace.
- Monitored employee performance, providing feedback and coaching as needed.
- Counted and balanced registers.
- Secured company assets by verifying and auditing outbound shipments and returns.
- Managed daily operations, client relations and IT.
- Used Point of Sale register system to complete transactions.
- Resolved customer complaints in a timely manner, escalating when necessary.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
Ashley Valley Educational Center
Vernal, UT05-2001
Skills
- Employee training
- Performance management
- Regulatory compliance
- Point of sale systems
- Inventory management
- Customer service
- Cash handling
- Retail operations
- Multitasking Abilities
- Retail Software
- Basic mathematics
References
References available upon request.
Timeline
Area Supervisor
Ross Dress for Less
06.2018 - 03.2025
High School Diploma -
Ashley Valley Educational Center
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