Nicole White
Insurance Professional
Des Moines,IA
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
17
17
years of professional experience
Work History
Money Services Rep I
Nationwide Mutual Insurance Company
Des Moines, IA
03.2017 - Current
- Responsible for routine collection matters in support of assigned state(s) recovery unit: assigns claims within the unit; processes collection recovery; processes mail; tracks subrogation evidence; processes existing installment cases; prepares letters, documents and forms.
- Assists and provides support and documentation to outside collection vendors as needed.
- Responsible for routine collection matters in support of assigned state(s) recovery unit: assigns claims within the unit; processes collection recovery; processes mail; tracks subrogation evidence; processes existing installment cases; prepares letters, documents and forms.
- Assists and provides support and documentation to outside collection vendors as needed.
- Monitor collections to return deductible to the insured in agreed period.Maintains quality and productivity levels.
Food Service Associate
Unity Point Health
Des Moines, IA
11.2012 - 07.2020
- Worked on trayline insuring that items printed on meal ticket match what's on tray,
- Delivery of meal trays to on the floor Hostess or directly to patient.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Speaking on the phone with Diet Office to insure missed items on trays are sent, meal tickets are cancelled when requested, and finding whereabouts of missing trays.
- Washed, peeled, and seeded fruits and vegetables.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
Member Care Representative II
Nationwide Mutual Insurance Company
Des Moines, IA
10.2014 - 03.2017
- Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders, agents, third parties, and business partners.
- Completes and processes all necessary forms.
- Creates an exceptional customer experience while contributing to individual and team goals.
- Provides process and performance improvement recommendations.
PSE Clerk
United States Postal Service
Des Moines, IA
05.2014 - 06.2014
- Mail Sortation of outgoing and incoming, loads mail into automated equipment, culling out non- processable item: enters sort plan and starts equipment, monitors flow of mail to ensure continuous feed, sweeps separated mail from bins, and stops equipment when distribution run or operation is completed
- Runs machine reports clears jams and contacts maintenance for assistance when required.
Food Service Clerk/Coordinator
The Des Moines Public School Food Service
Des Moines, IA
09.2008 - 11.2012
- Work in the cafeteria putting the kids through the lunch line during lunch.
- Operated cash register to process cash, check and credit card transactions.
- Filling out the end of the day paperwork.
- Calling parents/guardian's about payment on outstanding lunch loans.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled, and seeded fruits and vegetables.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Monitored inventory and promptly reported food items requiring reorder.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Customer Associate
Panera Bread
Des Moines, IA
08.2011 - 09.2011
- Took customers food and drink order.
- Cash handling.
- Keeping workspace clean an sanitized.
- Processed customer transactions and provided receipts.
Morning Stocker
Menards
Des Moines, IA
04.2006 - 09.2008
- Stocked shelves with items making sure items were not outdated and brought forward.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- I also assist customers in finding merchandise and answering questions
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Lifted materials of varied weights on regular basis.
Education
Medical Billing And Coding
Des Moines Area Community College
Ankeny, IA 05.2023 - Current
N/A - Culinary Arts
Des Moines Area Community College
Ankeny, IAN/A - Medicine (Pre-Medicine)
University of Iowa
Iowa City, IAHigh School Diploma -
North High School
Des Moines, IASkills
Data evaluationundefined
Timeline
Medical Billing And Coding
Des Moines Area Community College
05.2023 - Current
Money Services Rep I
Nationwide Mutual Insurance Company
03.2017 - Current
Member Care Representative II
Nationwide Mutual Insurance Company
10.2014 - 03.2017
PSE Clerk
United States Postal Service
05.2014 - 06.2014
Food Service Associate
Unity Point Health
11.2012 - 07.2020
Customer Associate
Panera Bread
08.2011 - 09.2011
Food Service Clerk/Coordinator
The Des Moines Public School Food Service
09.2008 - 11.2012
Morning Stocker
Menards
04.2006 - 09.2008
N/A - Culinary Arts
Des Moines Area Community College
N/A - Medicine (Pre-Medicine)
University of Iowa
High School Diploma -
North High School
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