Nicole White
Richmond,3574
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
18
18
years of professional experience
Work History
Account Manager
McKesson
03.2012 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Sales Support Specialist
McKesson
06.2010 - 02.2012
- I would distribute customized marketing materials out at the request of my fellow Sales reps.
- I would create daily reports such as, call logs, orders shipped, non shipped , and supply period conversations in spread sheet form with the use of excel.
- Would use Salesforce.com daily to upload leads, send out fax/email blast for company campaigns.
- Performed cold calls on opportunities in open territories to grow business.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Customer Service Representative
Sterling Medical Services
07.2007 - 06.2010
- Took inbound calls and made out bound calls.
- Set up new patient accounts
- Processed orders for new and existing patients.
- Verified insurance coverage.
- Helped identify order issues and provided solutions.
Education
Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06.1997
Skills
- Account Management
- Strong Lead Development Skills
- Office Organization
- Document Auditing
- Relationship Building
- Customer Service
Timeline
Account Manager
McKesson
03.2012 - Current
Sales Support Specialist
McKesson
06.2010 - 02.2012
Customer Service Representative
Sterling Medical Services
07.2007 - 06.2010
Diploma -
Rancocas Valley Regional High School
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