Nicole White
Mc Kees Rocks
Summary
Healthcare professional with 15+ years of experience in medical settings. Skilled in time management, medical documentation, and critical thinking. Experienced in coordinating patient care, managing surgical schedules, and ensuring accuracy in billing and insurance. Strong problem-solving abilities with proven attention to detail in high-pressure environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT/SURGERY SCHEDULER
UPMC Department of Plastic Surgery
03.2024 - Current
- Work directly with department to troubleshoot procedural and operations issues.
- Coordinate and monitor patient follow-up through EPIC.
- Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
- Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
- Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
- Ensure that informed consents are signed. Provide patients with pre and postoperative instruction according to service specific guidelines.
- Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.
- Ensure all billing and insurance information is current and accurate. Obtain pre-certification and/or referral prior to the date of the procedure.
- Answer and respond to all incoming telephone inquiries regarding surgery and provide educational material, both verbally and through printed materials.
- Maintains physician's calendar
CERTIFIED SURGICAL TECHNOLOGIST
UPMC Passavant-Cranberry
01.2023 - 03.2024
- Prepared operating rooms by ensuring proper sterilization, organization, and availability of instruments, equipment, and supplies.
- Assisted surgeons during procedures by anticipating needs, passing instruments, and maintaining a sterile field.
- Monitored and maintained aseptic techniques to reduce risk of infection and ensure patient safety.
- Handled surgical specimens appropriately for laboratory analysis and documentation.
- Collaborated with surgeons, anesthesiologists, and nursing staff to support safe and efficient surgical procedures.
- Accounted for all instruments, sponges, and supplies pre- and post-surgery to maintain compliance with safety standards.
- Ensured accurate documentation of procedures, equipment usage, and patient information.
CERTIFIED SURGICAL TECHNOLOGIST
UPMC Magee-Women's Hospital
10.2019 - 11.2021
- Prepared operating rooms by ensuring proper sterilization, organization, and availability of instruments, equipment, and supplies.
- Assisted surgeons during procedures by anticipating needs, passing instruments, and maintaining a sterile field.
- Monitored and maintained aseptic techniques to reduce risk of infection and ensure patient safety.
- Handled surgical specimens appropriately for laboratory analysis and documentation.
- Collaborated with surgeons, anesthesiologists, and nursing staff to support safe and efficient surgical procedures.
- Accounted for all instruments, sponges, and supplies pre- and post-surgery to maintain compliance with safety standards.
- Ensured accurate documentation of procedures, equipment usage, and patient information.
OFFICE MANAGER
Patel Medical Associates, LLC
08.2011 - 04.2019
- Directed daily office operations, including scheduling patient appointments, coordinating surgical calendars, and overseeing administrative staff to ensure efficient workflow.
- Assisted physicians and clinical staff with patient care, including taking vital signs, preparing exam rooms, and documenting medical histories in electronic health records (EHR).
- Managed billing, insurance verification, and prior authorizations to ensure accuracy and timely processing of claims.
- Ensured compliance with HIPAA and OSHA standards by maintaining accurate documentation and adhering to infection control protocols.
- Monitored inventory, ordered medical supplies, and maintained sterilization of instruments to support clinical operations.
- Served as primary liaison between patients, providers, and insurance companies, resolving concerns and facilitating clear communication.
- Trained and supervised administrative staff, implementing process improvements to enhance efficiency and patient satisfaction.
Education
BACHELOR’S DEGREE - Health Sciences
Western Governors University
01.2026
ASSOCIATE’S DEGREE - Surgical Technology
Pittsburgh Technical College
01.2018
Skills
- Patient Scheduling & Coordination
- Insurance Verification & Prior Authorizations
- Calendar & Schedule Management
- Time Management
- Critical Thinking & Problem Solving
- Team Collaboration
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
Certification
- CERTIFIED SURGICAL TECHNOLOGIST | NBSTSA | Expiration: 2026-04
- BLS CERTIFICATION | American Heart Association | Expiration: 2027-04
Timeline
MEDICAL ASSISTANT/SURGERY SCHEDULER
UPMC Department of Plastic Surgery
03.2024 - Current
CERTIFIED SURGICAL TECHNOLOGIST
UPMC Passavant-Cranberry
01.2023 - 03.2024
CERTIFIED SURGICAL TECHNOLOGIST
UPMC Magee-Women's Hospital
10.2019 - 11.2021
OFFICE MANAGER
Patel Medical Associates, LLC
08.2011 - 04.2019
ASSOCIATE’S DEGREE - Surgical Technology
Pittsburgh Technical College
BACHELOR’S DEGREE - Health Sciences
Western Governors University
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