PATTY NICOLE CORTES
Lakewood,CA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology, CPT, ICD-10 Codes and clinical protocols ensures smooth coordination and effective patient communication.
Overview
15
15
years of professional experience
Work History
Medical Assistant/Surgery Scheduler
Providence St. Jude Medical Center
Fullerton, CA
05.2024 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient intake processes, including medical history documentation and vital sign assessments.
- Coordinated scheduling of appointments and follow-ups to optimize clinic workflow and efficiency.
- Scheduled surgical procedures, ensuring optimal use of operating room time and resources.
- Coordinated with medical staff to streamline patient intake and scheduling workflows.
- Implemented process improvements that reduced scheduling conflicts and enhanced patient satisfaction.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated daily operating room calendars with accurate appointment schedules.
Patient Service Representative II, Plastic Surgery
Cedars Sinai Medical Center
12.2019 - 04.2024
- Managed calendar organization and provided comprehensive administrative assistance to four physicians.
- Handled high-volume phone calls efficiently, ensuring prompt response and resolution.
- Oversaw surgical scheduling and coordination to ensure efficient operation of surgical services.
- Facilitated insurance authorization and appeal processes to ensure coverage for surgical imaging and office procedures.
- Managed high-volume referral processing to ensure timely client onboarding.
- Facilitated communication and collaboration with internal, external, and international physician offices.
- Managed scheduling and follow-up procedures for pre- and post-operative patients to ensure optimal care continuity.
Medical Assistant, Plastic Surgery
Cedars Sinai Medical Center
08.2016 - 12.2019
- Assisted patients in navigating healthcare services. Supported medical staff in maintaining patient comfort. Facilitated communication between patients and healthcare providers.
- Monitored vital signs to support patient care. Assisted healthcare professionals in assessing patient conditions. Documented changes in vital signs for accurate medical records.
- Assisted in changing wound dressings and managing wound vacs. Helped maintain patient comfort during dressing changes. Supported healthcare team in ensuring proper wound care protocols are followed.
- Assist in, in office procedures
- Conducted pre-operative and post-operative calls to support patient care and address inquiries. Helped patients understand procedures and recovery expectations. Assisted healthcare teams in coordinating follow-up communications.
- Facilitated authorization processes for imaging services.
- Managed supply ordering and inventory management for clinic rooms.
Medical Assistant
Huntington Reproductive Center, HRC Reproductive Center/RSA Surgery Center
07.2013 - 07.2016
- Supported physician during egg retrieval procedures, ensuring adherence to protocols.
- Assisted physician during hysteroscopy, polypectomy, and D&C procedures. Supported patient care by preparing instruments and ensuring a sterile environment. Aided in patient monitoring throughout surgical processes.
- Supported physician in performing ultrasound-guided embryo transfer procedures.
- Conducted pre-operative and post-operative calls to support patient care and address inquiries. Helped patients understand procedures and recovery processes. Assisted healthcare teams in coordinating follow-up communications.
- Evaluated patient medication calendars to ensure adherence to prescribed regimens.
- Conducted thorough cleaning and sterilization of instruments, adhering to established protocols.
- Managed inventory levels and ordered supplies to ensure operational efficiency.
Medical Assistant
Pacific Reproductive Center
09.2011 - 06.2013
- Conducted blood withdrawal and injection tasks, adhering to established medical protocols and standards.
- Supported physician during embryo transfer to ensure optimal patient outcomes.
- Guided patients through the process of mixing and injecting stimulation medication to ensure effective treatment.
- Facilitated discussions with physician regarding patient lab results to inform treatment decisions.
- Coordinated communication with pharmacies to call in prescriptions for patient fulfillment.
- Managed scheduling of patient appointments to optimize clinic workflow.
Education
Medical Assistant Certificate - Medical Assistant Program
Tri Cities ROP
01.2011
High School Diploma -
Career Online High School
04.2026
Skills
- Office management assistance
- Effective leadership
- Dedicated work ethic
- Effective organizational skills
- Effective collaboration skills
- Availity and other online authorization platforms
- Authorization process coordination
- Referral management
- CPT and ICD-10 proficiency
- Healthcare vocabulary
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
- EMR / EHR
- CPR CERTIFIED
Timeline
Medical Assistant/Surgery Scheduler
Providence St. Jude Medical Center
05.2024 - Current
Patient Service Representative II, Plastic Surgery
Cedars Sinai Medical Center
12.2019 - 04.2024
Medical Assistant, Plastic Surgery
Cedars Sinai Medical Center
08.2016 - 12.2019
Medical Assistant
Huntington Reproductive Center, HRC Reproductive Center/RSA Surgery Center
07.2013 - 07.2016
Medical Assistant
Pacific Reproductive Center
09.2011 - 06.2013
Medical Assistant Certificate - Medical Assistant Program
Tri Cities ROP
High School Diploma -
Career Online High School