TAFIANI E. WATSON

• Coordinated surgical schedules with surgeons, anesthesiology, and operating room teams to maintain workflow accuracy.
• Resolved scheduling conflicts and urgent changes while preserving case continuity and provider availability.
• Managed incoming calls, providing essential office information, addressing inquiries, and routing calls to appropriate staff.
• Confirmed insurance coverage and secured pre-authorizations to facilitate timely patient care.
• Updated daily operating room calendars with accurate appointment schedules.
• Assisted providers with procedures, ensuring timely support and patient comfort during visits.
• Facilitated efficient procedure execution by helping providers and addressing patient needs, ensuring timely support and patient comfort during visits.
• Maintained cleanliness by sanitizing, restocking, and organizing exam rooms and medical equipment. exam rooms and medical equipment.

• Keep record of specimen and medication fridges
• Pre-load patient charts for physicians to include updates lab and/or imaging
• Acquired necessary documentation for onboarding new patients
• Initiate Prior Authorization through calling insurances or via CoverMyMeds online portal.
• Answered telephones, greeted patients, and assisted front office staff.
• Create worklist for staff for continued efficiency regarding patient care.
• Supported rheumatology operations and patient care

• Assisted a physician and physician's assistant in a fast-paced medical setting.
• Performed clinical and administrative duties for medical and cosmetic dermatology, ensuring efficient patient care.
• Clinical duties included setting up the examination room prior to an appointment, prepping and instructing patients on surgical procedures, such as skin tag removals, biopsies, excisions, chemical peels and liquid nitrogen treatment.
• Facilitated surgical and cosmetic procedures by handing tools to the dermatologist.
• Clerical duties incorporated greeting patients, discussing dermatological conditions and care with patients, answering phones, making photocopies, typing letters or documents for dermatologist, transcribing dermatologists notes into EMR system, data entry, scheduling appointments for surgical procedures, and ordering medical supplies.

• Organized project documentation, records, and status updates for accurate reporting.
• Optimized website content for search engine visibility, increasing organic traffic growth rate over time.
• Resolved routine office issues promptly, supporting uninterrupted daily operations and customer service.
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.

• Supported upper management in daily operations, ensuring compliance with service and quality standards.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Completed opening and closing duties to facilitate business operations.
• Provided coaching and reinforced standards to foster superior performance from crew members and others throughout the organization.
• Coordinated inventory receiving, auditing, and restocking to maintain operational efficiency during shifts.
• Complied with company safety procedures, policies and regulations to promote safe working a safe working environment.
• Developed interactive team building activities to enhance communication and teamwork. to engage staff and customers to meet revenue targets.
• Monitored work areas to identify any safety concerns and maintain operational efficiency. to inspect operations, identify concerns and implement corrective actions.

Healthcare Services Administration