Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE WHITLOCK

Richmond

Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Server

Katz Deli
Houston
10.2023 - 09.2024
  • Executed opening and closing duties, including setup of dining area and supply restocking.
  • Greeted customers, answered inquiries, and recommended specials to drive sales.
  • Demonstrated expertise in menu items, garnishes, ingredients, and preparation techniques.
  • Operated POS terminals for order entry, bill splitting, and total calculations.

Data Entry Clerk

Building Products Plus
Houston
07.2022 - 10.2023
  • Utilized specialized software applications related to the job role.
  • Created spreadsheets to track data entries.
  • Updated existing records with new or revised information as needed.
  • Verified accuracy and completeness of data entry into the database system.

Event Coordinator

Westside Sporting Grounds
Katy
10.2021 - 07.2022
  • Managed inventory and supplies to ensure availability of materials as needed.
  • Provided on-site support during events, including problem-solving as necessary.
  • Collaborated with clients to define event goals and expectations.
  • Maintained organized contact database using software applications such as MS Excel and Access.
  • Assisted members during daily shooting activities.

Dispatcher

Marko Transportation
Houston
06.2020 - 07.2022
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Assigned drivers to appropriate routes based on customer needs.
  • Updated records of driver locations, delays, and cancellations.
  • Give customers rate quotes for moving materials.

Leasing Consultant

The Club of the Brazos
Rosenberg
02.2016 - 12.2019
  • Managed incoming calls regarding unit availability and pricing inquiries.
  • Prepared lease agreements and collected security deposits and rent payments from tenants.
  • Greeted prospective tenants, offering comprehensive information about the property.
  • Developed marketing strategies aimed at increasing leasing activity within the community.

Education

Structural Welding Certification - Welding

Houston Community College
Houston, TX
06-2023

Skills

  • Customer service
  • Sales recommendations
  • Inventory management
  • Conflict resolution
  • Multitasking and organization
  • Communication skills

Timeline

Server

Katz Deli
10.2023 - 09.2024

Data Entry Clerk

Building Products Plus
07.2022 - 10.2023

Event Coordinator

Westside Sporting Grounds
10.2021 - 07.2022

Dispatcher

Marko Transportation
06.2020 - 07.2022

Leasing Consultant

The Club of the Brazos
02.2016 - 12.2019

Structural Welding Certification - Welding

Houston Community College

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