Nicole Whitmire
Rockwall,TX
Summary
Proven leader in multi-unit management and strategic planning, with a track record of enhancing operational standards across 6 locations for American Campus Communities. Excelled in staff training, boosting team performance, and driving profitability. Known for outstanding customer relations and budget management, achieving significant occupancy and revenue growth.
Overview
16
16
years of professional experience
Work History
Regional Manager
American Campus Communities
09.2023 - 05.2024
- Established and maintained operational standards for 6 locations consisting of over 3,100 beds for Colorado, Oklahoma and Texas properties.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversee leasing and marketing efforts to ensure maximum occupancy and rental rate growth.
- Collaborated with corporate leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
Area Manager
American Campus Communities
10.2018 - 09.2023
- Oversaw Denton portfolio that ranged from over 1,500 beds to over 2,400 beds at times.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored other staff members, providing guidance on best practices and professional development opportunities.
- Employee Development Market of the Year in 2018
- Oversaw budget planning, strategy development, community outreach for organization.
- Facilities management: daily curb appeal, oversight of annual move-out/move in process, day to day facilities management and preventative maintenance of the property.
General Manager
American Campus Communities
06.2012 - 10.2018
- Managed budget implementations, employee reviews, financial forecasting, training, schedules, and contract negotiations.
- Ensure appropriate occupancy rates, evictions, revenue and expenses are maintained.
- Developed and implemented marketing strategies to increase lease up and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
American Campus Communities
11.2011 - 06.2012
- Collaborated with the General Manager on marketing and operation initiatives to increase brand awareness and drive sales growth.
Bookkeeper
American Campus Communities
07.2010 - 11.2011
- Posted daily receipts and payments in accordance with corporate protocols.
Desk/Leasing Assistant
American Campus Communities
05.2008 - 07.2010
Education
Bachelor of Science - Finance
The University of Texas At Dallas
Richardson, TX05.2010
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Vendor Management
- Customer Relations
- Multi-unit management
- Customer Service
- Budget Management
Timeline
Regional Manager
American Campus Communities
09.2023 - 05.2024
Area Manager
American Campus Communities
10.2018 - 09.2023
General Manager
American Campus Communities
06.2012 - 10.2018
Assistant General Manager
American Campus Communities
11.2011 - 06.2012
Bookkeeper
American Campus Communities
07.2010 - 11.2011
Desk/Leasing Assistant
American Campus Communities
05.2008 - 07.2010
Bachelor of Science - Finance
The University of Texas At Dallas
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