Nicole Wick
Port St. Lucie,FL
Summary
Results-driven and motivated Project Manager with a proven track record of successfully delivering complex projects on time, within budget, and to the highest quality standards. Skilled collaborator with a strong background in leading cross-functional teams and driving successful project delivery.
Overview
11
11
years of professional experience
Work History
Project Manager
Trio Health
08.2019 - 05.2023
- Implemented SmartSheet as companies' project management software
- Simultaneously managed multiple high-revenue contracts, ensuring exceptional client satisfaction
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Utilized JIRA to streamline workflows, track tasks and enhance team collaboration
- Demonstrated strong communication skills by reporting on project progress and delivering status updates to senior management
- Cross-team coordination while fostering collaboration and ensuring seamless communication across multiple teams to achieve project objectives
- Actively contributed to problem-solving efforts, identifying, and resolving issues while suggesting strategies for improvement
- Collaborated with senior management to define project goals and establish product roadmap to achieve them
- Supported business development with Pipeline CM and contract review
Data Analyst
Trio Health
06.2017 - 08.2019
- Assisted with creating data cubes to improve data analysis
- Co-author on 10+ conference abstracts and 1 manuscript
- Ongoing support of conference submissions, abstract development, and analytic projects
- Assisted with data QC to ensure highest standards of quality
- Upheld security and confidentiality of documents and data within area of responsibility
- Identified, analyzed and interpreted trends or patterns in complex data sets
Senior Quality Assurance
Trio Health
02.2015 - 06.2017
- Agile/Scrum in a remote environment supporting 2-week sprints for up to 3 development teams/projects
- Implemented QA Process and best practices for start-up company
- Created and maintained detailed test cases to check functionality of website
- Managed all web releases to assigned QA Environments
- Coordinated with Product Owners to ensure requirements were met
- Performed exploratory testing to find functional, cross-browser, and usability defects
- Experience Cont.
Senior Quality Assurance
TraceGains
09.2012 - 01.2015
- Created and maintained detailed test cases to check functionality of website
- Sole QA for 7 developers on a very complex and configurable SaaS product with a 60+ customer base
- Ability to quickly change pace due to ongoing changes with priorities and customer requests
- Worked closely with Professional Services and Support on customer issues and enhancements
- Product expert resulting in primary point of contact on product knowledge, functionality, and troubleshooting
- Worked with lead developers on design and implementation of functionality, improving user experience and all processes for continuous improvement
- Assisted with managing monthly releases, ensuring all goals and priorities were achieved by working closely with developers and Senior Management
- Record of eliminating high percent of high impact issues and bringing the product to a more stable condition by continuous improvement alignment and processes
Education
Associate of Applied Science - Software Engineering
Westwood College of Technology
Denver, COSkills
- Project Management
- Software Quality Assurance
- Smartsheet
- JIRA
- Pipeline CRM
- Microsoft Office
- Microsoft SQL Server
- Cross-Functional Collaboration
- Leadership
- Time Management
Accomplishments
Launched and managed Trio Health's first dashboard project which was nominated for company wide Excellence Award at top pharmaceutical client.
Timeline
Project Manager
Trio Health
08.2019 - 05.2023
Data Analyst
Trio Health
06.2017 - 08.2019
Senior Quality Assurance
Trio Health
02.2015 - 06.2017
Senior Quality Assurance
TraceGains
09.2012 - 01.2015
Associate of Applied Science - Software Engineering
Westwood College of Technology
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