Nicole Wiggins
Fort Drum
Summary
Veteran Resident Care Manager effective at providing exceptional nursing care, overseeing department activities and managing quality assurance initiatives. Proficient in documentation, reporting, and compliance. Eager to offer many years of related experience to a fast-paced company looking for leader with a superior work ethic and unsurpassed skills.
Overview
11
11
years of professional experience
2021
2021
years of post-secondary education
Work History
Resident Care Manager
The Arc of Oneida county
Lowville
03.2025 - Current
- Coordinated daily care plans for residents with diverse needs.
- Assisted staff in implementing health and safety protocols.
- Communicated effectively with families about resident well-being.
- Trained new staff on caregiving best practices and procedures.
- Observed and documented resident behaviors and changes in condition.
- Facilitated team meetings to discuss resident care strategies.
- Maintained accurate records of medications and treatments administered.
- Supported residents in engaging with community activities and programs.
- Initiated emergency response protocols when necessary.
- Educated patients and families about recommended procedures and care options.
- Developed strategies for improving customer satisfaction with resident care services.
- Conducted assessments of resident needs and developed individualized service plans.
- Reviewed staffing schedules to ensure adequate coverage of shifts.
- Provided guidance to nursing assistants on the implementation of resident care plans.
- Coordinated referrals for physical therapy, occupational therapy, speech language pathology services when needed.
- Scheduled annual evaluations for all direct-care staff members.
- Managed and supervised staff to ensure proper care of residents.
- Assisted with setting patient goals, recommended interventions, and connected patients with available program resources.
- Ensured compliance with health and safety standards, as well as state and federal regulations.
- Provided feedback regarding performance issues to employees through formal written documentation or informal discussions.
- Facilitated communication between staff members, residents, families, physicians, and other healthcare professionals.
- Monitored medication management activities in accordance with applicable regulations.
- Conducted routine evaluations of overall resident care within facility and enforced high standards of care.
- Conducted regular inspections of medical equipment used for delivering patient care services.
- Educated patients and families about procedures and care options.
- Maintained accurate records of resident progress notes and care plans.
- Conducted regular performance reviews with staff, providing feedback and guidance as needed.
- Assisted in resolving conflicts between staff members or between staff members and residents and families.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
- Used motivational interviewing to educate, support and motivate change.
- Advocated for clients, serving as a liaison between individuals, families, and healthcare professionals.
- Educated clients and families on disease management, prevention strategies, and healthy lifestyle choices.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Communicated with patients with compassion while keeping medical information private.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Residential Support Staff Member (CYP)
TLS
Watertown
04.2023 - 02.2025
- Provided direct support to residents in daily living activities.
- Assisted residents with personal hygiene and meal preparation tasks.
- Collaborated with team members to create a safe environment for residents.
- Monitored resident behavior and reported changes to supervisors promptly.
- Documented resident progress and incidents accurately in care logs.
- Facilitated recreational activities to promote social engagement among residents.
- Implemented safety protocols to ensure a secure living space for all residents.
- Communicated effectively with families about resident needs and concerns.
- Helped residents with activities of daily living, grooming, and feeding.
- Dispensed medications and documented passes to update individual records.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Developed positive relationships with clients while maintaining professional boundaries.
- Recorded participants' daily progress, noted trends, and addressed negative strategies to help redirect actions and improve progress.
- Investigated incidents involving residents or visitors at the facility.
- Participated in community outreach initiatives related to residential care services.
- Provided emotional support to individuals in crisis situations.
- Provided education about mental health issues such as depression, anxiety, substance abuse.
- Participated in team meetings to review cases and develop strategies for addressing challenging behaviors.
- Encouraged positive interactions among residents while promoting a safe environment.
- Instructed residents on proper hygiene habits, nutrition, meal preparation, budgeting.
- Developed close relationships with families of residents in order to provide better support for their loved ones.
- Adhered to confidentiality guidelines when dealing with sensitive information about clients or staff members.
- Performed light housekeeping tasks including laundry service and cleaning of common areas.
- Maintained records of individual progress and program services provided.
- Attended weekly staff meetings to discuss updates on resident progress and challenges faced by the facility.
- Monitored resident behavior for changes or signs of distress.
- Ensured compliance with state and federal regulations regarding residential care facilities.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Reminded patients to take prescribed medications or nutritional supplements.
Child and Youth Program Assistant
Sitka CDC
Jber
03.2021 - 07.2023
- Facilitated engaging activities for children and youth in community programs.
- Supported program planning and execution with creative educational materials.
- Collaborated with staff to design inclusive and supportive environments.
- Monitored participant progress to ensure adherence to program goals.
- Provided guidance and mentorship to youth during activities and workshops.
- Communicated effectively with parents about program updates and participant needs.
- Created a safe environment where children can express themselves freely.
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Encouraged positive relationships among participants through team building exercises.
- Assisted with the planning, organizing, and implementation of special events.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Maintained safety standards during all activities.
- Attended trainings related to youth programming best practices.
- Participated in staff meetings to discuss program goals and objectives.
- Monitored participant behavior, providing positive reinforcement when appropriate.
- Developed creative arts projects for children based on their interests.
- Coordinated facilities preparation, break-down and cleaning for each event and activity.
- Provided support to families by helping them access resources within the community.
- Ensured that all equipment was properly maintained and stored after each activity session.
- Provided in-depth progress reports to parents and guardians regarding children's behavior and development.
- Adapted existing activities based on participant needs or requests.
- Supported the development of age-appropriate lesson plans for youth programs.
- Supervised children while they participated in various games and activities.
- Provided guidance and mentorship to children in a recreational setting.
- Helped maintain accurate records of attendance, progress reports.
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Conducted individual and group activities to develop social skills among participants.
- Actively listened to participant feedback to help improve program offerings.
- Communicated effectively with other professionals working in similar fields.
- Trained and managed volunteer staff to accomplish program objectives.
- Administered recreation programs to keep activities running smoothly to serve youth.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Mental Health Support Worker
Texas
Austin
10.2018 - 08.2020
- Provided emotional support to clients facing mental health challenges.
- Assisted in developing and implementing individualized care plans.
- Facilitated group therapy sessions to promote peer support and communication.
- Monitored client behavior and reported changes to healthcare professionals.
- Educated clients on coping strategies and healthy lifestyle choices.
- Maintained accurate documentation of client interactions and progress notes.
- Participated in training programs to enhance skills in mental health support techniques.
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Assisted clients with daily living activities such as meal planning, medication management, budgeting.
- Assisted clients in developing individualized treatment plans and goals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Attended training seminars related to mental health topics such as trauma-informed care, substance abuse.
- Developed educational materials for use during group therapy sessions or individual counseling sessions.
- Monitored client progress toward meeting goals outlined in their treatment plan.
- Maintained accurate records of client interactions using an electronic health record system.
- Facilitated group therapy sessions on topics such as anger management, coping skills, self-esteem.
- Provided mental health support services to members and families.
- Conducted assessments of client needs, strengths and resources.
- Provided referrals to appropriate mental health providers or community services as needed.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Performed outreach activities within the community to promote mental health awareness.
- Supported family members of clients by providing psychoeducation and counseling interventions.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
- Monitored and educated clients on medication usage, symptoms and side effects.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Promoted independence by assisting and supervising clients while completing daily living activities.
- Collected information about clients through interviews, observation, or tests.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Engaged patients in therapeutic activities to promote social skills and community integration.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Led mindfulness and relaxation techniques workshops to reduce stress and anxiety.
- Assisted patients in developing life skills for improved independence.
- Provided support for individuals struggling with substance abuse in conjunction with mental health issues.
- Provided leadership and coordination of various programs using techniques in behavior management and prevention strategies.
- Presented social programs to educate community and improve participation in counseling services.
Human Resources Assistant
Copperas cove
Fair
03.2015 - 03.2018
- Assisted in recruitment processes by scheduling interviews and organizing candidate information.
- Maintained employee records using HR software to ensure data accuracy and compliance.
- Coordinated onboarding activities for new hires to facilitate smooth transitions.
- Supported payroll processing by collecting and verifying employee timecards and information.
- Handled employee inquiries regarding benefits and company policies with professionalism.
- Organized training sessions and workshops to enhance employee skills and knowledge.
- Managed office supplies inventory to ensure uninterrupted HR operations at Copperas Cove.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Updated employee database with changes in job title, salary information or contact details.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Conducted employment verification and background investigation to facilitate hiring process.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Assisted with planning, organizing and coordinating company events.
- Performed administrative tasks related to payroll processing or benefit administration.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Monitored timekeeping records for accuracy and completeness.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Initialized background checks for potential new hires.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Assisted in developing training programs for staff members.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Advised managers on best practices related to performance management processes.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Supported HR projects, such as employee satisfaction surveys and exit interviews.
- Supported the performance review process by collecting and summarizing employee evaluations.
- Assisted in developing job descriptions and person specifications.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Participated in HR training and workshops to improve skills and knowledge.
- Gathered personnel records from other departments or employees.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Searched employee files to obtain information for authorized persons and organizations.
- Assisted in administering employee benefit programs and worker's compensation plans.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Handled confidential information with discretion and integrity.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Education
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, AL 04.2017 - 04.2020
Conway High School
Conway , SCSkills
- Care plan development
- Medication management
- Compliance protocols
- Staff supervision
- Record keeping
- Conflict resolution
- Effective communication
- Team collaboration
- Crisis management
- Staff leadership
- Patient education
- Clinical documentation
- Professionalism
- Record keeping standards
- Time management
- Financial reporting
- Recruitment support
- Employee onboarding
- Benefits administration
- Payroll processing
- Training organization
- Communication strategies
- Problem solving
- Conflict management
- Employee engagement
- Staff hiring and recruitment
- Microsoft office and docusign
- Recruitment
- Word processing
- Recruitment management
- Personnel records maintenance
- Workforce planning
- Team player
- Teaching
- Mail handling
- Maintaining files
- Human resources support
- Onboarding coordination
- Interviewing techniques
- HR policies
- Background checks
- Training support
- Computer literacy
- Staff education and training
- New hire orientation
- Scheduling
References
References available upon request.
Timeline
Resident Care Manager
The Arc of Oneida county
03.2025 - Current
Residential Support Staff Member (CYP)
TLS
04.2023 - 02.2025
Child and Youth Program Assistant
Sitka CDC
03.2021 - 07.2023
Mental Health Support Worker
Texas
10.2018 - 08.2020
Bachelor of Science - Psychology
Columbia Southern University
04.2017 - 04.2020
Human Resources Assistant
Copperas cove
03.2015 - 03.2018
Conway High School