Nicole Wilkerson
Summary
Healthcare and customer relations professional with 10+ years of experience supporting patients, providers, and clients in fast-paced environments. Skilled in patient coordination, clinical support, scheduling, customer service, and relationship management. Experienced in healthcare operations and dialysis care with proven ability to build trust, solve problems, and deliver exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Fresenius Medical Center
Cleveland, OH
11.2025 - Current
- Monitor dialysis treatments and patient status
- Operate and maintain Fresenius dialysis equipment
- Record vital signs and treatment data
- Ensure compliance with safety and infection-control standards
- Collaborate with nurses to support patient outcomes
Client Relations Coordinator
LYV The Wellness Space
Cleveland , OH
10.2023 - 10.2025
- Coordinated patient scheduling and provider communications
- Managed inventory, sales reporting and daily reconciliations
- Conducted customer follow-up to support retention and satisfaction
- Facilitated prescription and pharmacy communications
Service Advisor
Infiniti
02.2023 - 09.2023
- Advised customers on service recommendations and maintenance needs
- Built strong customer relationships while resolving concerns and maintaining satisfaction
Dir. of First Impressions/Marketing Coordinator
Preservation Retirement Services
02.2021 - 01.2023
- Managed inquiries via phone and email, enhancing the company's public relations.
- Developed and coordinated engaging social media content, driving team efforts to boost corporate presence, and track marketing effectiveness.
Mammography Coordinator
ONsite Mammography
11.2020 - 01.2021
- Coordinated patient diagnostic procedures, ensuring compliance with clinical protocols across multiple facilities.
- Maintained clinical records and reporting accuracy
Call Center Support Operator
Cleveland Clinic - Fairview Hospital
10.2017 - 11.2020
- Managed emergency and non-emergency communications
- Assisted patients and staff with support requests
- Maintained HIPAA compliance in a high volume environment
Customer Service Representative
Progressive Insurance
12.2016 - 09.2017
- Resolved customer inquiries while exceeding service goals
Sales Consultant/BDC
Liberty Ford Maple Heights
04.2013 - 07.2016
- Generated leads and managed customer communications
- Built relationships that supported sales growth and retention
Education
Advanced Massage Therapy -
Sanford Brown
Middleburg Heights, OH05-2012
Skills
- Patient Care and Support
- Dialysis Treatment Support
- Healthcare Operations
- HIPAA Compliance
- Appointment Scheduling
- Customer Relationship Management
- Sales and Consultative Communication
- Patient Education
- Conflict Resolution
- Medical Documentation
- Microsoft Office
- Team Collaboration
Certification
- BONENT Certification Exam planned - 2026
- Phlebotomy Training Specialist (2025)
Timeline
Dialysis Technician
Fresenius Medical Center
11.2025 - Current
Client Relations Coordinator
LYV The Wellness Space
10.2023 - 10.2025
Service Advisor
Infiniti
02.2023 - 09.2023
Dir. of First Impressions/Marketing Coordinator
Preservation Retirement Services
02.2021 - 01.2023
Mammography Coordinator
ONsite Mammography
11.2020 - 01.2021
Call Center Support Operator
Cleveland Clinic - Fairview Hospital
10.2017 - 11.2020
Customer Service Representative
Progressive Insurance
12.2016 - 09.2017
Sales Consultant/BDC
Liberty Ford Maple Heights
04.2013 - 07.2016
Advanced Massage Therapy -
Sanford Brown