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Hi, I’m
Nicole Williams
Blythewood,SC
Summary
Highly communicative independent contractor with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a contract role handling a multitude of tasks and facilitating action.
Overview
17
years of professional experience
Work History
Lioness Logistics LLC
Head Freight Dispatcher
01.2021 - Current
Job overview
- Coordinated insurance coverage for goods and packages.
- Tracked shipments and trucks out on deliveries.
- Verified and noted count and condition of cargo received.
- Monitored market and negotiated rates based on trends.
- Planned routes for various shipments according to special events, customer needs and weather.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Provided training and guidance to new dispatchers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Scheduled and organized delivery routes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Spectrum
Senior Sales Associate
08.2011 - 01.2021
Job overview
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Generated sales leads and cold called potential customers.
- Kept detailed track of sales and customer information in company system.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed sales plans to increase market share, customer base and revenue.
- Participated in store meetings and product training sessions to understand and sell items.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Greeted customers and provided product advice to increase sales.
Executive Transportation
Driver
04.2006 - 08.2011
Job overview
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
Education
Spring Valley High SchoolColumbia, SC
High School Diploma
06-2004
University Overview
- Dean's List- 2001-2004
- 3.8 GPA
South University Columbia
Associate of Science from Medical Assisting & Healthcare Management
06-2012
University Overview
- Ranked in Top 5% of class
- 4.0 GPA
- Study Abroad: Free Medical Clinic in Columbia, SC
Skills
- Price quoting
- Contract Management
- Account management
- Shipment tracking
- Transportation management systems
- Shipping documents preparation
- Pickup arrangements
- Driver Communications
- Trucking Dispatching
- Fleet Operations
- Dispatcher Monitoring
- Cargo and Freight
Software
TMS
Third Party Logistics Software
Additional Information
DAT load board sufficient
TMS back office
Timeline
Head Freight Dispatcher
Lioness Logistics LLC
01.2021 - Current
Senior Sales Associate
Spectrum
08.2011 - 01.2021
Driver
Executive Transportation
04.2006 - 08.2011
Spring Valley High School
High School Diploma
South University
Associate of Science from Medical Assisting & Healthcare Management
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