Nicole Williamson
Brighton,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success with 16 years of industry experience.
Overview
17
17
years of professional experience
Work History
Service Manager III
Busey Bank
09.2021 - Current
- Oversee service center day-to-day operations.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Excellent communication skills, both verbal and written.
- Performs quarterly branch audits.
- Ability to make independent decisions.
- Built strong relationships with local businesses and customers.
- Maintained scheduling for branch to keep shifts appropriately staffed.
Assistant Branch Manager
Busey Bank
08.2019 - 09.2021
- Assisted with day-to-day operations.
- Built rapport with customers by reaching out with product recommendations and account updates.
- Opened new account accounts as well as account maintenance.
- Assisted customer with loan questions and application process.
- Managed cash shipments in and out of service center.
Retail Operations Supervisor
TheBANK Of Edwardsville
06.2007 - 09.2019
- Performed branch audits.
- Opened new deposit accounts.
- Managed day-to-day operations of the branch.
- Assisted branch manager as needed.
Education
Southwestern High School
05.2007
Lewis And Clark Community College
Alton05.2007
Skills
- Decision-Making
- Employee Training and Development
- Process Improvement
- Scheduling
- Team Leadership
- Positive Attitude
- Goal Setting
- Workflow Management
Timeline
Service Manager III
Busey Bank
09.2021 - Current
Assistant Branch Manager
Busey Bank
08.2019 - 09.2021
Retail Operations Supervisor
TheBANK Of Edwardsville
06.2007 - 09.2019
Southwestern High School
Lewis And Clark Community College
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