Nicole Wilson
Chandler,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Commercial Lines Account Manager
Billy Martin Insurance
11.2018 - 04.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained organized records of client transactions, facilitating easy access to account information when needed.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines.
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency within the department.
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when necessary.
- Improved response times by creating efficient workflows for handling client inquiries and requests.
- Coordinated with other departments to ensure seamless integration of services for commercial customers.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assessed customer needs and recommended suitable insurance policies.
Human Resources Specialist
Target Distribution Center
08.2015 - 10.2018
- Reviewed and screened applicant resumes to identify qualified candidates.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Residential House Cleaner
Self Employed Services
01.2010 - 10.2015
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Commercial Lines Assistant
Texas United MGA
08.2006 - 12.2009
- Provided high level of assistance to help with review, classification, coding, and rating of applications using carrier web sites.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Evaluated insurance applications against established criteria, ensuring adherence to company policies and regulatory requirements.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Reduced errors in policy documentation by thoroughly reviewing forms before submission to underwriters for approval.
- Assisted underwriters with risk analysis for more accurate policy pricing and coverage decisions.
Small Business Account Representative
Threlkeld & Company Insurance
08.2002 - 04.2005
- Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed business accounts with premiums under $25,000.
- Streamlined policy renewals for timely processing, ensuring continuous coverage for clients.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
Education
MacArthur High School
Lawton, OK1995
Skills
- Teamwork and Collaboration
- Problem Resolution
- Sales and Upselling
- Familiar with various agency management software programs including: AMS360, NASA Eclipse, ABS, PeopleSoft and Workday
Texas General Lines P&C Agent License
#1254226
Timeline
Commercial Lines Account Manager
Billy Martin Insurance
11.2018 - 04.2024
Human Resources Specialist
Target Distribution Center
08.2015 - 10.2018
Residential House Cleaner
Self Employed Services
01.2010 - 10.2015
Commercial Lines Assistant
Texas United MGA
08.2006 - 12.2009
Small Business Account Representative
Threlkeld & Company Insurance
08.2002 - 04.2005
MacArthur High School
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