Nicole Wilson
Apple Valley,MN
Summary
Professional in pharmaceutical support, ready to contribute valuable experience in assisting pharmacists and managing daily operations. Skilled in medication preparation, inventory management, and patient interaction. Known for fostering collaborative team environments and adapting to dynamic work needs. Reliable and efficient with strong organizational and problem-solving abilities. Experienced technician and capable and proficient in assisting pharmacists and other staff members. Safety-oriented and good relationship building and multitasking skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Advanced Pharmacy Technician
MHealth Fairview
11.2017 - Current
- Assisted pharmacists in preparing and dispensing medications under supervision.
- Gained proficiency in operating pharmacy software for prescription management. Familiar with Epic.
- Maintained inventory levels by restocking shelves and monitoring medication expiration dates. Did the monthly Joint Commission questions for the ICU Satellite Pharmacy.
- Assisted in training new pharmacy technicians, providing guidance and sharing best practices to ensure a smooth onboarding process.
- Learned safety protocols for handling hazardous materials and ensuring compliance. Compounded chemotherapy IV medications, handled and delivered oral chemotherapy and hazardous medications.
- Collaborated with team members to streamline workflow in fast-paced environments. Put together training documents to ensure efficient training in specialty areas.
- Improved pharmacy workflow through effective communication with team members, prioritizing tasks, and coordinating responsibilities.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Responded to Code Blues with the ICU Pharmacist and helped prepare medications outside the room for prompt administration.
- Routinely picked up extra shifts when staffing was low to ensure patient care was adequately covered.
Inpatient Certified Pharmacy Technician
Allina Hospitals & Clinics
08.2008 - 09.2017
- Maintained compliance with hospital policies, industry standards, and accreditation requirements in daily operations.
- Worked overnight week on/week off and provided support for the entire hospital.
- Compounded complex and simple IV medications.
- Tech Check Tech certified while employed.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
Lead Pharmacy Technician
Walgreens
09.2003 - 09.2009
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Implemented inventory management systems reducing medication waste and optimizing stock levels.
- Provided exceptional customer service addressing patient inquiries regarding medications and health concerns and directed them to the pharmacist for guidance when appropriate.
- Streamlined workflow processes enhancing productivity in high-volume pharmacy environment.
- Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
- Ensured compliance with state and federal regulations by maintaining accurate records of controlled substances.
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
Education
Bachelor of Arts - Social Sciences
Central College
Skills
- Pharmacy software proficiency
- Pharmaceutical calculations
- Medication storage procedures
- Aseptic technique and compounding proficiency and sterile product preparation (Chemotherapy/Hazardous and non Hazardous)
- Pharmaceutical terminology and Pharmacy Law and ethics adherence
- Problem-solving skills and team collaborations
- Medication dispensing
- Multitasking Abilities and reliable in stressful situations
Accomplishments
Received the MHealth Fairview TEAM Award for Quarter 1 2023 by being nominated by a peer.
Certification
- Active CPhT - Certified Pharmacy Technician
- Active MN State Pharmacy Technician License
Timeline
Advanced Pharmacy Technician
MHealth Fairview
11.2017 - Current
Inpatient Certified Pharmacy Technician
Allina Hospitals & Clinics
08.2008 - 09.2017
Lead Pharmacy Technician
Walgreens
09.2003 - 09.2009
Bachelor of Arts - Social Sciences
Central College
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