NICOLE WIMS
Office coordinator
Jonesboro,GA
Work Preference
Summary
Customer service professional who effectively facilitates workflows and communicates with co-workers, patients, and staff. Adheres to policies, procedures, and guidelines to ensure consistent quality. Maintains patient privacy and confidentiality. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Front office specialist/Prior Authorization Coordinator
Wellstar
Roswell, GA
11.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Service Dispatcher
Waste Managment
Smryna ga
01.2022 - 01.2024
- Managing accounts
- Written and verbal communication
- Entering information into databases
- Office inventory
- Welcoming new visitors and potential clients
- Answering calls and Emails
- Coordinated communication between field technicians and customers, enhancing service delivery efficiency.
- Oversaw daily dispatch operations, ensuring timely allocation of services to clients.
- Implemented new software systems to enhance dispatch operations and data management capabilities.
- Collaborated with management to refine dispatch protocols, increasing overall productivity and customer satisfaction.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
Front Desk / Billing
Atlanta Eye Associates
08.2020 - 09.2021
- Accurately entered patient demographics and other information into medical records system
- Performed A/R and A/P functions, collected co-pays, and reviewed denials and appeals
- Assisted in reconciling day sheet, making adjustments, and handling reimbursements
Financial Aid Advisor
Brown Mackie
01.2018 - 03.2020
- Interviewed students to determine current income, expenses, insurance coverage, tax status, financial objectives, and risk tolerance
- Answered questions and recommended strategies to help students achieve financial goals
- Managed student portfolios
Medical Assistant
Dr. Powell-Cole, M.D.
03.2016 - 10.2018
- Prepared patients for examination and treatment
- Documented patient histories and vital signs
- Ensured exam rooms were stocked with necessary instruments and handled sterilization
Office Assistant / Clerical
Technical Career Institute
04.2013 - 01.2016
- Carried out procedures independently and responded to routine requests
- Kept internal department reports and responsible for supplies and office files
- Screened calls, visitors, and incoming correspondence
Education
Bachelor of Science Degree - Healthcare Management
Ultimate Medical Academy
Associate Of Applied Science - Healthcare Administration
Technical Career Institute
Miami, FL01.2016
Skills
- Schedule Coordination
- Customer Request Management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Problem resolution
- Verbal communication
- Organization and time management
- Decision-making
Websites
Timeline
Front office specialist/Prior Authorization Coordinator
Wellstar
11.2023 - Current
Service Dispatcher
Waste Managment
01.2022 - 01.2024
Front Desk / Billing
Atlanta Eye Associates
08.2020 - 09.2021
Financial Aid Advisor
Brown Mackie
01.2018 - 03.2020
Medical Assistant
Dr. Powell-Cole, M.D.
03.2016 - 10.2018
Office Assistant / Clerical
Technical Career Institute
04.2013 - 01.2016
Bachelor of Science Degree - Healthcare Management
Ultimate Medical Academy
Associate Of Applied Science - Healthcare Administration
Technical Career Institute