Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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NICOLE WINTERS

Milwaukee,Wisconsin

Summary

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Overview

26
26
years of professional experience

Work History

Operations Director

Wisconsin Voices
Milwaukee, Wisconsin
04.2018 - Current

Budget and Finances

  • Develop the yearly budget.
  • Monitored budget and utilized operational resources.
  • Bookkeeping.
  • Reconcile monthly reports.
  • Manage organizational bank accounts.
  • Prepare agreements for grants and re-grants; ensure timely processing.
  • Process payroll (Gusto).
  • Process and track accounts payable/receivable (Aplos).
  • Oversee yearly audit.
  • Organizational Development
  • Develop department goals and timelines consistent with the organization’s budget and deliverables.
  • Track organizational deliverables that are due to Funders.
  • Provide support to the Board of Directors.

Human Resources

  • Manage recruitment and hiring processes.
  • Develop and implement new hire orientation.
  • Proactively manage workplace friction through active listening and neutral mediation.
  • Review performance evaluations.
  • Benefits Administration.
  • Other HR duties as needed.

Operations

  • Assure organizational compliance with local, state, and federal laws and regulations.
  • Build alliances and partnerships with other organizations.
  • Strategic decision-making.
  • Plan, organize, and facilitate organizational events.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Defined, implemented, and revised operational policies and guidelines.

Legal Assistant

Forest County Potawatomi Community
Milwaukee, Wisconsin
08.2016 - 04.2018
  • Reviewed surveillance videos and opened files for personal injury and other incident matters.
  • Managed case workflows by maintaining a detailed spreadsheet of tasks, milestones, and status updates.
  • Prepared response letters regarding requests for information from various organizations.
  • Managed case files and documentation for legal proceedings to ensure organization and accessibility.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Administrative Support

Children’s Hospital of Wisconsin
Milwaukee, Wisconsin
10.2015 - 08.2016
  • Provided comprehensive administrative support to colleagues, including scheduling appointments, managing correspondence, and processing documentation.

Income Maintenance Specialist 2

State of Wisconsin
Milwaukee, Wisconsin
08.2013 - 03.2015
  • Determined eligibility for Food Share benefits, Health Care benefits, and Child Care services.
  • Responsible for the management of a caseload of over 800.
  • Commended for excellent customer service.

Clerical Specialist 1

Milwaukee County House of Corrections
Milwaukee, Wisconsin
10.2012 - 08.2013
  • Coordinated, recorded, and controlled inmate movement through CCAP, CJIS and TIME.
  • Utilized release papers to compute and award good time to inmates.
  • Corresponded with various law enforcement and judicial agencies.
  • Maintained accurate records and documentation for inmate files and case management systems.

Legal Assistant

Reinhart Boerner Van Deuren s.c.
Milwaukee, Wisconsin
10.2008 - 10.2012
  • Prepared applications to Internal Revenue Service for tax qualification of employee benefit plans.
  • Assisted with litigation processes for collections.
  • Drafted legal correspondence, motions, and pleadings to facilitate timely communication with clients and courts.

Legal Secretary

Reinhart Boerner Van Deuren s.c.
Milwaukee, Wisconsin
03.2000 - 10.2008
  • Transcription and timekeeping.
  • Filed court documents, reviewed, and corrected pleadings and other documents, drafted transmittal letters, docketed file stamped copies of court documents, and assisted attorneys to meet important deadlines.
  • Trained all staff on DocuCompare software program.
  • Prepared PowerPoint presentations and scheduled video conferencing meetings.
  • Established travel and lodging arrangements for attorneys.
  • Managed scheduling and calendar coordination for attorneys, optimizing time management and workflow efficiency.

Education

MBA - International Business Management

Phoenix University

Bachelor of Science - Business Management

Phoenix University

Skills

  • Microsoft Office and Google Suite
  • Organizational development
  • Problem-solving strategies
  • Time management skills
  • Policy development and enforcement
  • Benefits Management
  • Strategic planning and execution
  • Decision-making
  • Performance evaluation and monitoring
  • Human resources
  • Budget development
  • Payroll administration and timekeeping

Personal Information

Title: Operations Director

Timeline

Operations Director

Wisconsin Voices
04.2018 - Current

Legal Assistant

Forest County Potawatomi Community
08.2016 - 04.2018

Administrative Support

Children’s Hospital of Wisconsin
10.2015 - 08.2016

Income Maintenance Specialist 2

State of Wisconsin
08.2013 - 03.2015

Clerical Specialist 1

Milwaukee County House of Corrections
10.2012 - 08.2013

Legal Assistant

Reinhart Boerner Van Deuren s.c.
10.2008 - 10.2012

Legal Secretary

Reinhart Boerner Van Deuren s.c.
03.2000 - 10.2008

Bachelor of Science - Business Management

Phoenix University

MBA - International Business Management

Phoenix University
NICOLE WINTERS