Nicole Woehrle
Ankeny,IA
Summary
Skilled insurance specialist focused on effective claim management and process optimization, delivering improved efficiency. Strong track record in stakeholder collaboration to achieve desired outcomes. Leadership in streamlining operations and handling complex claims. Committed to professional advancement and continuous learning.
Overview
25
25
years of professional experience
Work History
Workers' Compensation Claims Adjuster
Ruan Transportation
Des Moines, USA
08.2022 - Current
- Supervised 180 injury claims across diverse jurisdictions, addressing moderate to complex cases.
- Conducted investigations on new claims, gathering data from employees and managers promptly.
- Evaluated adjuster strategies to identify stalled or fraudulent claims effectively.
- Recommended resolutions that enhanced claim outcomes and expedited processes.
- Facilitated stakeholder communication to achieve collaborative results.
- Tracked reserve levels to identify shifts impacting claim exposure.
- Engaged in quarterly reviews to assess claim progress and optimize strategies.
- Oversaw litigated claims to minimize risks and authorize settlements judiciously.
Paralegal
Peddicord Wharton Law Firm
West Des Moines, USA
04.2019 - 07.2022
- Performed legal administrative support for counsel focused on workers' compensation defense.
- Collaborated with attorneys across all litigation phases to optimize case management.
- Drafted comprehensive discovery responses, encompassing interrogatories and document requests.
- Compiled medical records critical for litigation, ensuring accuracy and relevance.
- Prepared regulatory-compliant Notices of Service per IA 876 4.17 - 4.18 guidelines.
- Designed detailed Answers to Interrogatories and Responses to Requests for Production of Documents.
- Efficiently scheduled claimant depositions, expert reviews, and independent examinations.
- Constructed organized hearing exhibits and indices to improve trial effectiveness.
Sr. Workers Compensation Adjuster/Claims Manager
TMC Transportation
Des Moines, USA
09.2015 - 04.2019
- Managed daily operations for Iowa's self-administered workers' compensation program.
- Coordinated initial injury reports while ensuring timely medical care arrangements.
- Investigated alleged injuries to evaluate compensability and determine outcomes.
- Pursued recovery of costs through third-party subrogation claims.
- Communicated with medical experts about impairment ratings and restrictions in correspondence.
- Negotiated fair settlements with claimants, fostering transparent outcomes.
- Engaged in mediation discussions for litigated cases to drive resolution efforts.
- Oversaw EDI processing for state filings related to lost time claims.
Associate Client Manager
Bearence Management Group
West Des Moines, USA
12.2014 - 09.2015
- Secured agent license for Personal Lines and Property & Casualty.
- Managed over 75 small commercial accounts by issuing certificates and resolving billing inquiries.
- Executed client service plans to align with customer expectations.
- Cultivated relationships with key decision-makers across various organizational levels.
- Processed policy amendments and quoted new personal lines business efficiently.
- Marketed new business opportunities while orchestrating timely renewals.
- Simultaneously managed multiple accounts, maintaining high service excellence standards.
- Provided ongoing account management and problem resolution to ensure customer satisfaction.
Service Manager
Bearence Management Group
West Des Moines, USA
07.2013 - 12.2014
- Issued Certificates of Insurance per policy provisions and amended policies as requested by clients.
- Provided administrative support to senior client management to enhance operational efficiency.
- Cultivated professional relationships with clients and underwriters to foster trust and collaboration.
Supervisor
Marsh
Urbandale, USA
09.2012 - 04.2013
- Supervised 15 direct reports within a multifunctional administrative department.
- Documented and addressed employee performance issues to enhance team effectiveness.
- Conducted annual performance reviews and facilitated regular 1:1 meetings with direct reports.
- Prepared for daily meetings while participating in various strategy and process improvement teams.
Claims Administrative Supervisor
QBE Insurance Company
West Des Moines, USA
11.2006 - 09.2012
- Oversaw claim support staff in MN, WI, and SC, managing both local and remote teams.
- Managed key functions such as triaging workers' compensation claims and medical payment processing.
- Facilitated weekly meetings along with regular individual development discussions with employees.
- Engaged in process improvement initiatives to develop a centralized support unit.
- Improved standard operating procedures while setting clear performance expectations.
- Supervised administrative professionals through hiring, training, scheduling, and evaluations.
- Assisted executive personnel by preparing presentations including charts and detailed reports.
- Implemented strategies that optimized daily operations, boosting overall productivity.
Risk Management Coordinator
TMC Transportation
Des Moines, USA
06.2000 - 11.2006
- Assisted Executive Vice President of Risk Management with administrative tasks, including memo and letter preparation.
- Negotiated and settled physical damage, property, and liability claims through thorough investigation.
- Issued non-trucking and physical damage coverage for owner-operator fleet, ensuring compliance.
- Monitored coverage for owner-operator fleet to maintain operational effectiveness.
Education
Diploma - General Studies
Valley High School
West Des Moines, IA01.1998
Skills
- Legal research
- Transportation
- Claims processing
- Property management
- Workers' compensation expertise
- Team collaboration
- Leadership skills
- Litigation support
- Process improvement
- Performance management
- Claims investigation
Additional Information - Professional Training And Development
- 05/12, Professional Training: Completed Leadership Development Program
- 05/09, Performance Master Class for Managers
- 12/07, Leadership courses; Performance Documentation, Interviewing, Workers Compensation, Harassment/Discrimination, Family Medical Leave Act, and American Disabilities Act
- 04/01, Intro to claims Completed 2001
Timeline
Workers' Compensation Claims Adjuster
Ruan Transportation
08.2022 - Current
Paralegal
Peddicord Wharton Law Firm
04.2019 - 07.2022
Sr. Workers Compensation Adjuster/Claims Manager
TMC Transportation
09.2015 - 04.2019
Associate Client Manager
Bearence Management Group
12.2014 - 09.2015
Service Manager
Bearence Management Group
07.2013 - 12.2014
Supervisor
Marsh
09.2012 - 04.2013
Claims Administrative Supervisor
QBE Insurance Company
11.2006 - 09.2012
Risk Management Coordinator
TMC Transportation
06.2000 - 11.2006
Diploma - General Studies
Valley High School