Summary
Work History
Education
Skills
Quote
Timeline
OfficeManager

Nicole Wolf

Brookville,IN

Summary

Proven problem-solver and effective communicator, Excelled at Rumpke Waste & Recycling by enhancing customer satisfaction and maintaining high safety standards. Skilled in MS Office and team collaboration, improved operational efficiencies, and fostered positive environments across varied roles, achieving significant reductions in delivery errors and dispute resolutions. Results-driven professional, skilled in researching legal case information and preparing necessary correspondence with a strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.

Work History

Mail Clerk

Rumpke Waste & Recycling
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.

Customer Service Representative

Rumpke Waste & Recycling
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.

School-Age Lead Teacher

Jellybean Junction
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Enhanced student comprehension by incorporating hands-on activities and group projects into lesson plans.
  • Established open communication with parents and guardians through regular meetings and updates on student progress, fostering collaborative partnerships supporting student success.
  • Developed strong relationships with students, fostering a positive learning environment and increased academic success.
  • Provided a warm, supportive environment for developing academic, social, and emotional growth.

Daycare Assistant Teacher

Ross Country Day
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Documented and reported behavior issues or accidents to parents, minimizing future problems.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
  • Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.

Gatehouse Attendant

Department of Natural Resources
2024.05 - Current
  • Ensured welcoming environment by greeting visitors professionally and courteously upon arrival.
  • Enhanced security by strictly monitoring the entry and exit of vehicles and personnel.
  • Strengthened relationships with local law enforcement agencies through open communication channels regarding security matters on site.
  • Facilitated smooth traffic flow within the community by efficiently managing vehicle access during peak hours and events.
  • Increased efficiency through the effective use of technology tools for tracking visitor data and incident reports.
  • Supported fellow gatehouse attendants by offering guidance on proper procedures, fostering a team-oriented atmosphere that led to increased job satisfaction.
  • Improved response time to inquiries from residents and guests alike using excellent phone etiquette skills while multitasking in high-pressure situations.
  • Reduced wait times at entrances by efficiently verifying identification documents and issuing temporary passes when required.
  • Contributed to overall property safety by conducting regular inspections of gatehouse equipment and facilities.
  • Assisted in reducing incidents by promptly reporting suspicious activities to management and authorities.
  • Collaborated with security team to enforce community rules, resulting in improved resident satisfaction.
  • Improved communication with residents, addressing concerns and providing prompt assistance as needed.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Education

Bachelor of Science - Law And Paralegal Studies

University of Cincinnati Clermont College
Batavia, OH
2025

Associate of Science - Law And Paralegal Studies

University of Cincinnati Clermont College
Batavia, OH
2024

High School Diploma -

Ross High School
Hamilton, OH
2016

Certificate of Completion - Graphic Design

Butler Technology And Career Development Schools
Hamilton, OH
2016

Skills

  • Problem-solving skills
  • Team Collaboration
  • Workplace Safety
  • Legal Research
  • Proficient in MS Office
  • Case Management
  • Client Communication
  • Document drafting
  • Document Preparation
  • Calendar Management
  • Research and data collection
  • Legal writing
  • Document filing
  • Civil Law
  • Interviewing witnesses
  • LexisNexis

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Gatehouse Attendant

Department of Natural Resources
2024.05 - Current

Mail Clerk

Rumpke Waste & Recycling

Customer Service Representative

Rumpke Waste & Recycling

School-Age Lead Teacher

Jellybean Junction

Daycare Assistant Teacher

Ross Country Day

Bachelor of Science - Law And Paralegal Studies

University of Cincinnati Clermont College

Associate of Science - Law And Paralegal Studies

University of Cincinnati Clermont College

High School Diploma -

Ross High School

Certificate of Completion - Graphic Design

Butler Technology And Career Development Schools

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Nicole Wolf