Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Wolpert

San Francisco,CA

Summary

Experienced hospitality expert with a strong background at Cresta's 2211 Club, proficient in beverage crafting and financial transactions. Track record of increasing profitability via strategic inventory oversight and cultivating customer loyalty. Engaging personality and commitment to service excellence foster remarkable guest interactions and collaborative teamwork.

Overview

8
8
years of professional experience

Work History

Managing Bartender

Cresta's 2211 Club
09.2017 - Current
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.

Bartender

Fly Bar & Restaurant
03.2021 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Office Manager /Event Coordinator

Pete Mrabe Management
01.2018 - 05.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

Coastal Learning and Behavior Services
01.2018 - 01.2019
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Associate of Arts - Film Production

Columbia College, Chicago
Chicago, IL

High School Diploma -

Davison High School
Davison, MI

Skills

  • Workplace safety
  • Scheduling staff
  • Sanitation standards
  • Beverage making
  • Hospitality and accommodation
  • Outgoing personality
  • Cash register operation
  • Hospitality service expertise
  • Payment processing
  • Service-oriented mindset

Timeline

Bartender

Fly Bar & Restaurant
03.2021 - 06.2024

Office Manager /Event Coordinator

Pete Mrabe Management
01.2018 - 05.2020

Office Manager

Coastal Learning and Behavior Services
01.2018 - 01.2019

Managing Bartender

Cresta's 2211 Club
09.2017 - Current

Associate of Arts - Film Production

Columbia College, Chicago

High School Diploma -

Davison High School

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Nicole Wolpert