Nicole Wood
Falling Waters,State
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
17
17
years of professional experience
Work History
Emergency Department Unit Secretary
WVU Medicine
10.2023 - Current
- Answer incoming phone calls to address patient inquiries, liaise between specialists & ER providers, hospital to hospital transfers and requests, specialist doctor requests, law enforcement and EMS questions.
- Support administrative and healthcare staff; including ER providers and numerous specialists on call for the hospital.
- Manage on call schedule, changes and contact information for ~45 specialists groups on call for the hospital.
- Oversee collection of patient admission and treatment documents to meet organizational expectations.
- Collaborate effectively with all departments and providers to deliver quality patient care.
- Answer phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compile physical and digital documents, charts and reports to meet business and patient need.
- Coordinate trauma responses.
- Many other duties as requested.
- Assisted in meeting regulatory requirements by maintaining accurate data entry in electronic systems and complying with HIPAA guidelines for confidentiality of protected health information.
- Facilitated seamless shift transitions through thorough hand-offs that included status updates on current patients and any pending tasks for incoming colleagues.
- Upheld a positive work environment through consistent professionalism, punctuality, and dedication to the emergency department unit secretary role.
- Received and routed laboratory results to correct clinical staff members.
- Skilled at working independently and collaboratively in a team environment.
Private Caregiver
Self Employed
01.2021 - 06.2023
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Assisted clients with daily living activities for improved quality of life.
- Developed personalized care plans to address individual needs and goals.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
Team Leader Manager
Target
05.2019 - 07.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coordinated team collaboration to share ideas and build best practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bookkeeper
Nicole's Accounting
Livermore, CA
02.2014 - 06.2021
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Processed employee and contractor expense reimbursements quickly.
- Maintained inventory of office supplies and placed orders.
- Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
- Increased efficiency in accounts payable processing through diligent invoice verification and approval procedures.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Inspected account books and recorded transactions.
Education
CCMA - Medical Assisting
Valley College - Martinsburg
Martinsburg, WV11.2023
Associate of Science - Health Science
Columbia Southern University
Orange Beach, AL04.2020
High School Diploma -
Livermore High School
Livermore, United States06.2005
Skills
- Organization
- Team building
- First Aid/CPR
- Communications
- MS Office
- Administrative support
- Invoice generation
- Problem resolution
- EHR Software
- Organization and Time Management
- Professionalism
- Fast Decision Making
- Critical Thinking
- Medical Terminology
- Active Listening
- Flexible Schedule
- Team Collaboration
- Reliability
- Epic Systems
- Relationship Building
- Medical Charting
- Certified in CPR/AED
- Self Motivation
- Bloodborne pathogen safety
Additional Information
- Active volunteer work for multiple organizations
- Team Manager for WV Elite Boys Travel Soccer Team
Timeline
Emergency Department Unit Secretary
WVU Medicine
10.2023 - Current
Private Caregiver
Self Employed
01.2021 - 06.2023
Team Leader Manager
Target
05.2019 - 07.2021
Bookkeeper
Nicole's Accounting
02.2014 - 06.2021
CCMA - Medical Assisting
Valley College - Martinsburg
Associate of Science - Health Science
Columbia Southern University
High School Diploma -
Livermore High School
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