Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Nicole Wood

Pipersville,PA

Summary

Proven track record in enhancing guest dining experiences at Bonefish Grill, leveraging expert safe food handling and dynamic guest engagement skills. Excelled in fostering customer loyalty and resolving complaints with professionalism, contributing to a positive reputation. Demonstrated ability to efficiently manage food orders and maintain high standards of restaurant hygiene, ensuring customer satisfaction and safety.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Bonefish Grill
12.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Server

The Oaks
05.2022 - 12.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Counter Cashier and Server

Dominicks Pizza
09.2019 - 11.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelors Of Education - Education

Bloomsburg University of Pennsylvania
Bloomsburg, PA

Skills

  • Food Running
  • Guest Engagement
  • Safe Food Handling
  • Daily specials memorization

Certification

RAMP Certified

Timeline

Server

Bonefish Grill
12.2023 - Current

Server

The Oaks
05.2022 - 12.2023

Counter Cashier and Server

Dominicks Pizza
09.2019 - 11.2021

Bachelors Of Education - Education

Bloomsburg University of Pennsylvania

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Nicole Wood