Nicole Wood
Mystic,CT
Summary
Dynamic professional with a proven track record at Ron’s Guns, enhancing customer satisfaction and loyalty through exceptional service and expertise in firearms. Skilled in stock management and customer retention, demonstrated adaptability and professionalism in fast-paced environments. Achieved consistent sales growth by employing effective upselling techniques and fostering strong relationships.
Overview
9
9
years of professional experience
Work History
Sales
Ron’s Guns
08.2023 - Current
- Spearheaded efforts to maintain a clean, organized, and visually appealing store environment that facilitated smooth shopping experiences for customers.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Processed as many as Number background checks daily using both Software and traditional NICS phone-in checks.
- Assisted customers with purchasing decisions by providing relevant product and regulatory information.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Assisted in development of merchandising strategy for key products and creation of merchandise displays.
- Collaborated with other team members to address issues or concerns raised by customers regarding products or services offered at the store.
- Established rapport with repeat customers leading to increased loyalty and consistent sales growth.
- Enhanced store reputation by consistently delivering exceptional customer service and demonstrating expertise in various types of firearms.
Lead RBT
Family Wise
12.2019 - 08.2024
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
Special Education Paraprofessional
Light House
10.2015 - 08.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Education
Associate Of Arts - Psychology
University of Phoenix
Tempe, AZ05.2012
Skills
- Customer follow-up
- Stock management
- Returns processing
- Multitasking
- Reliability
- Store operations
- Organization
- Professionalism
- Stock replenishment
- Complaint Handling
- Sales floor organization
- Time management abilities
- Adaptability
- Customer Retention
- Telephone Etiquette
- Operate cash registers
Timeline
Sales
Ron’s Guns
08.2023 - Current
Lead RBT
Family Wise
12.2019 - 08.2024
Special Education Paraprofessional
Light House
10.2015 - 08.2019
Associate Of Arts - Psychology
University of Phoenix
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