Nicole Young
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Insurance Representative promoting more than 13 years' expertise successfully working for organizations in the commercial insurance market. Courteous and cordial with a desire to take on challenges at a new company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager
CRC Insurance Group, LLC
Aurora , CO
2010.10 - Current
- Direct assistant to commercial insurance broker with a book of over $1,200,000 in revenue
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Analyze and compare coverages for agents
- Ensure all subjectivities are met prior to binding policies
- Handle all day to day correspondence and communications directly with agents
- Responsible for obtaining quotes for clients and binding their policies
- Responsible for surplus lines tax filings for all 50 states
- Problem solving aptitude
- Insurance product knowledge
Receptionist
Swett & Crawford Insurance Wholesaler
Aurora , CO
2010.10 - 2011.04
- Handle all office tax filings
- Supply ordering, e-mail and mail distribution
- Answered phones on multiple line phone system
- Process all incoming mail, faxes, policies and documents for paperless company
- Primary liaison between Denver branch and main Seattle office
- Process all producers’ licenses.
Credit Analyst
Sprint
Lonetree , CO
2010.05 - 2010.09
- Responsible for maintaining a call volume of 17 calls per hour which I often exceeded
- Responsible for maintaining Quality Assurance checks of 90% or higher which I often exceeded
- Received the “Knock Your Socks Off” award from management
- Responsible for assisting and store representatives with verifying fraud accounts and persons.
Front-End Supervisor
Michael’s Arts & Crafts
Aurora , CO
2009.09 - 2010.05
- Supervised one to six customer service representatives
- Responsible for cash drawers to be balanced and placed in the vault as well as assisted with deposits (up to and exceeding $10,000 cash and checks)
- Handled all marketing and sales promotions and supervised the sales promotions setups
- Responsible for daily inventory adjustments, returns and product clean up
- Answered customer service calls
- Handled all customer complaints as well as customers needs
- Assisted with freight twice a week handling product weighing anywhere between 5-70 lbs.
Night Manager/Day Office Manager
Kamlu Retirement Inn
Vancouver , WA
2006.11 - 2008.05
- Responsible for entire facility at night (208 rooms)
- Receptionist, answered phone, filed paperwork, distributed mail and papers to residents
- Supervised from two to five employees
- Responsible for training in all aspects of the facility, performed new employee orientations
- Responsible for appropriately handling all types of emergency situations
- Used Word and PowerPoint to create marketing materials for Kamlu.
Education
High School Diploma -
Skyview High School
06.2006
Skills
- Customer Service
- Client Relationship Management
- Account Management
- Account development
- Account Servicing
- Employee Mentoring
- Teamwork and Collaboration
- Internal Auditing
- Database Management
- Customer Relationships
- Account oversight
- Overcoming Objections
- Revenue retention
References
Professional and personal references available upon request.
Certification
- CO Property & Casualty License
Timeline
Account Manager
CRC Insurance Group, LLC
2010.10 - Current
Receptionist
Swett & Crawford Insurance Wholesaler
2010.10 - 2011.04
Credit Analyst
Sprint
2010.05 - 2010.09
Front-End Supervisor
Michael’s Arts & Crafts
2009.09 - 2010.05
Night Manager/Day Office Manager
Kamlu Retirement Inn
2006.11 - 2008.05
High School Diploma -
Skyview High School
- CO Property & Casualty License
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