Summary
Overview
Work History
Education
Skills
Assessments
Timeline
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Nicole Yungen Donnay

Eden Valley,MN

Summary

I love to help people find answers. Authorized to work in the US for any employer

Experienced with inventory management, including receiving, sorting, and dispatching goods. Utilizes organizational skills to maintain accurate records and ensure timely deliveries. Knowledge of warehouse operations and effective communication to support seamless logistics processes.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Distribution Clerk

Cold Spring Brewery
09.2022 - Current
  • I perform various office functions working with xcel, outlook, and office equipment
  • We check in loads with the drivers and fill out paperwork and using the computer program assign them doors

Pharmacy Technician

Thrifty White Pharmacy
07.2018 - Current
  • I am part of the face of the pharmacy
  • I work with the pos system and cash register while I help people in any way I can
  • I also work with our pharmacy system in tracking prescriptions and insurance

Customer Service Representative

Pilgrims Pride JBS
04.2024 - 02.2025
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Entered buyers orders for their stores.
  • Moved inventory from orders to the different plants to fulfill the orders.
  • Used SAP and Outlook to perform my duties.

Customer Service Representative

BI Worldwide
11.2021 - 08.2022
  • Performed data entry for customer
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from clients
  • Resolved customer information and complaints
  • Performed customer service surveys
  • Handled emails, inbound calls, and outbound calls
  • Interacted with customers through live chat
  • Assisted with technical support duties

Certified Pharmacy Technician

Walmart
12.2016 - 08.2018
  • I received my training online and on the job here
  • I used my customer service knowledge and added pharmacy knowledge here

Retail Sales Lead

Anderson Merchandisers
05.2015 - 12.2016
  • Supervised a team of1 employees
  • Managed and oversaw merchandise resets
  • Stocked shelves and verified inventory codes

Photo Lab Technician

Walmart
05.2013 - 05.2015
  • I maintained a wet lab and photo kiosks, while also helping customers operate photo printing machines
  • I also operated multi line phones and POS machines
  • I changed sale modular s and updated displays
  • I used my sale and customer service experience to sell cameras and equipment

Personal Care Assistant

Comfort Keepers
01.2011 - 05.2012
  • I was a companion to many clients per week and sometimes2 per day
  • I helped do light cleaning, ran errands, did laundry
  • I helped clients shower and groom and daily activities

Education

High school or equivalent - Choir, drama, dance

Harlem High School
Loves Park, IL
05.1992

Skills

  • Cash Handling (10 years)
  • Customer Service (10 years)
  • Inventory (5 years)
  • Pharmacy (3 years)
  • Typing
  • Outlook (5 years)
  • Data Entry
  • Billing
  • Time Management
  • Microsoft Office
  • Microsoft Word
  • Pharmacy Technician Experience (3 years)
  • Inside Sales (2 years)
  • Order Entry (3 years)
  • Laundry (1 year)
  • Multi-line Phone Systems (5 years)
  • POS (10 years)
  • Computer Operation (10 years)
  • Retail Sales (10 years)
  • Hospital Experience
  • Pricing
  • Sales
  • Phone etiquette
  • Live Chat
  • Technical Support
  • Writing skills
  • Communication skills
  • Filing
  • Resolving discrepancies
  • Safety practices
  • Customer relations
  • Troubleshooting skills
  • Documentation skills
  • Verifying shipments
  • Verifying orders

Assessments

  • Customer service — Proficient
  • November2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Call center customer service — Proficient
  • September2021
  • Demonstrating customer service skills in a call center setting
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Customer Service Representative

Pilgrims Pride JBS
04.2024 - 02.2025

Distribution Clerk

Cold Spring Brewery
09.2022 - Current

Customer Service Representative

BI Worldwide
11.2021 - 08.2022

Pharmacy Technician

Thrifty White Pharmacy
07.2018 - Current

Certified Pharmacy Technician

Walmart
12.2016 - 08.2018

Retail Sales Lead

Anderson Merchandisers
05.2015 - 12.2016

Photo Lab Technician

Walmart
05.2013 - 05.2015

Personal Care Assistant

Comfort Keepers
01.2011 - 05.2012

High school or equivalent - Choir, drama, dance

Harlem High School

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Nicole Yungen Donnay