Nicole Zambrana
Laurel,MD
Summary
Organized and dependable administrative support professional with experience in fast-paced, service-focused environments. Skilled in managing front desk operations, handling high call volumes, maintaining accurate records, and assisting diverse populations. Known for strong attention to detail, confidentiality, and the ability to multitask while fostering a welcoming and efficient office environment. Excited to support students, families, and staff in a school setting through reliable clerical and communication support.
Overview
3
3
years of professional experience
Work History
Universal Banker
TRUIST Bank
Walkersville, MD
07.2024 - Current
- Addressed client inquiries through effective management of high-volume phone and in-person communications to enhance customer experience.
- Ensured accuracy in record-keeping and processed detailed financial documentation with strict confidentiality.
- Managed data entry and account maintenance operations to ensure accuracy and reliability of information.
- Managed diverse responsibilities including administrative tasks, customer service, and operational support within a high-pressure setting.
- Streamlined document preparation and organization to enhance internal communication efficiency.
- Oversaw daily workflow management by organizing tasks and guaranteeing timely execution of responsibilities.
- Implemented strategies for team collaboration to optimize organization and operational efficiency within the branch.
Sales Associate
Macy's (Interparfums)
Tysons, MD
11.2023 - 05.2024
- Facilitated positive customer interactions to enhance shopping experiences in a fast-paced setting.
- Guided customers through purchase processes and resolved product-related questions to ensure a positive shopping experience.
- Managed multiple tasks efficiently while maintaining organization and professionalism.
- Facilitated efficient store operations while upholding cleanliness and orderliness in work areas.
Sales Associate
Champs Sports
Kensington, MD
12.2022 - 06.2023
- Processed payments and managed multiple customer needs efficiently.
- Assisted in stock rotation, markdowns, and promotional sales to maintain store presentation.
- Built relationships with customers to drive repeat business and satisfaction.
Education
High School Diploma -
Albert Einstein High School
Kensington, MDSkills
- Front desk and general office support
- Proficient in call handling and messaging
- Record management proficiency
- Document management
- Proficient in written and verbal communication
- Customer service and public interaction
- Strong multitasking and time management
- Attention to detail and accuracy
Languages
English- Fluent
Spanish- Intermediate
Timeline
Universal Banker
TRUIST Bank
07.2024 - Current
Sales Associate
Macy's (Interparfums)
11.2023 - 05.2024
Sales Associate
Champs Sports
12.2022 - 06.2023
High School Diploma -
Albert Einstein High School