Summary
Overview
Work History
Education
Skills
Languages
language
Timeline
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Nicole Omana

Orlando,Florida

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Brand Ambassador dedicated to driving awareness and promoting market growth. Experienced in researching, hosting and coordinating marketing events. Skilled in helping customers find desirable products and boosting sales.

Overview

2
2
years of professional experience

Work History

Key Holder

Swarovski
11.2023 - Current
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Representative

Proande Group Llc
06.2023 - Current
  • Consulted with buying personnel to gain advice regarding environmentally sound and sustainable products
  • Organized trade shows, conferences and other events to promote products or services
  • Managed advertising budget, conducted ROI calculations and monitored results
  • Developed pricing strategies to balance firm objectives and customer satisfaction
  • Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks, and developing distribution strategies
  • Compiled lists to describe product or service offerings
  • Interacted with social media audiences across platforms to drive engagement.

Senior Brand Ambassador

american eagle
09.2021 - 05.2023
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Placed new and existing brand products in competitive retail locations.
  • Educated trade and distributor partners regarding brand benefits, products and services.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Greeted customers warmly and pleasantly answered inquiries.

Sales Associate

Sunglass Hut
11.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Associate of Arts - Graphic Design

Valencia College
Orlando, FL

High School Diploma -

Freedom High School
Orlando, FL
05.2022

Skills

  • Quick learner
  • Customer satisfaction
  • Bilingual in [spanish]
  • Very comfortable with talking to costumers and doing above and beyond to fulfill they needs and concern
  • Creative problem solving
  • Customer service
  • Hospitality service expertise
  • Public Speaking
  • Selling Skills
  • Training Junior Team Members
  • Team Leadership
  • Money Handling
  • Product and Service Sales

Languages

Spanish

language

fluent in both English and Spanish; either writing, reading, or speaking.

Timeline

Key Holder

Swarovski
11.2023 - Current

Representative

Proande Group Llc
06.2023 - Current

Sales Associate

Sunglass Hut
11.2022 - 01.2023

Senior Brand Ambassador

american eagle
09.2021 - 05.2023

Associate of Arts - Graphic Design

Valencia College

High School Diploma -

Freedom High School

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Nicole Omana