Nicole Zaragoza
SOUTH AMBOY,NJ
Summary
Compassionate and detail-oriented Registered Medical Assistant with extensive clinical experience at Atlantic Health System, specializing in direct patient care and administrative support. Proven ability to train new hires effectively while maintaining strong communication and adaptability in high-pressure environments. Committed to pursuing opportunities for professional growth in healthcare management while contributing to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant / AMG Preceptor
Atlantic Health System – Atlantic Medical Group Cardiology & Rheumatology Department
Clark, NJ
05.2021 - Current
- Conducting 20-40 preliminary evaluations per day in a dual specialty department, which includes taking patient vitals, performing EKGs, phlebotomy, and administering immunizations.
- Properly and effectively communicating with patients to verify information, determine the reason for the visit, obtain medical history, and record accurate information into EPIC.
- Triaging patient calls, routing patient messages to providers, and relaying time-sensitive results to patients per the provider's advice.
- Cleaning and disinfecting exam rooms, and all patient areas.
- Performing regular inventory checks and keeping logs up to date.
- Conducting specialized blood draws and processing them in a timely manner.
- Facilitating various cardiovascular and genetic testing.
- Training new hires consistently at home office and other sites.
- Prepared to handle duties of an administrative medical receptionist when required.
- Execute routine quality assessments adhering to AHS protocols.
Registered Medical Assistant
Summit Medical Group Cardiopulmonary Department
Berkeley Heights, NJ
11.2019 - 05.2021
- Prepping patients for various cardiovascular and pulmonary testing, accurately recording test results, applying Holter monitors, taking patient vitals, and EKG.
- Demonstrated versatility by managing administrative and clinical duties.
- Performing aseptic cleaning procedures and complying with all COVID-19 cleaning policies.
- Assisting providers with processing outside DME orders, and other insurance pre-authorization processes.
- Adapted seamlessly to diverse office settings and provider demands.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Dispatcher/ Receptionist
Mike & Miriam Towing Service
Nutley, NJ
03.2018 - 11.2019
- Handled service calls and dispatched requests to drivers.
- Maintained comprehensive records of all communications with towing services using dispatch systems.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Prepared daily work and run schedules.
Shift Supervisor
Rite Aid Pharmacy
Edison, NJ
05.2016 - 12.2017
- Led team in daily operations.
- Facilitated excellent customer service and promoted a positive shopping experience.
- Price and stock merchandise, organize, and execute the display and signing of merchandise.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
Education
Medical Assistant Certificate -
Lincoln Technical Institute
Iselin, NJ11.2019
Skills
- Vital signs and examinations
- Venipuncture and phlebotomy
- Injections
- Urinalysis
- EKG
- Medical terminologies
- Clinical and administrative support
- First-aid and CPR
- Patient triage
- Electronic Medical Records
- Proper sterilization procedures
- Medical Law and Ethics
- Medical record documentation
- Telephone and reception procedures
- Appointment scheduling
- OSHA regulations
- HIPAA training
- Multitasking
- Patient Safety
- Professionalism
Professional Overview
Highly motivated, well rounded and reliable Registered Medical Assistant offering five years of experience in face-paced settings, dedicated to delivering compassionate patient care. Competent in use of multiple types of EHR’s, patient intake and triage, supporting doctors through office administration as well as assisting in various types of cardiac testing. Excellent time management and organizational skills, able to work independently or as part of a team, seeking a lead position with a health care facility where my skills and education may be utilized to deliver outstanding patient care.
Certification
- BLS CPR Certified, American Heart Association, 08/2019 - Present
- Registered Medical Assistant, American Medical Technologists, 11/2019 - Present
References
Available Upon Request
Timeline
Registered Medical Assistant / AMG Preceptor
Atlantic Health System – Atlantic Medical Group Cardiology & Rheumatology Department
05.2021 - Current
Registered Medical Assistant
Summit Medical Group Cardiopulmonary Department
11.2019 - 05.2021
Dispatcher/ Receptionist
Mike & Miriam Towing Service
03.2018 - 11.2019
Shift Supervisor
Rite Aid Pharmacy
05.2016 - 12.2017
- BLS CPR Certified, American Heart Association, 08/2019 - Present
- Registered Medical Assistant, American Medical Technologists, 11/2019 - Present
Medical Assistant Certificate -
Lincoln Technical Institute
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