Nicole Zepp
Rockingham,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. I have employed research, analysis, and strategic planning to help State and Local Child Welfare Agencies improve their processes and practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Admin III - Continuous Quality Improvement (CQI) Senior Strategic Consultant
Virginia Department of Social Services
10.2021 - Current
- I am responsible for developing and implementing CQI processes through qualitative and quantitative data analysis.
- I provide support interventions to agencies to improve their operational outcomes.
- My duties also include designing business process plans to improve local agency practice and organizational processes.
- Collaborate with regional offices to evaluate the effectiveness of existing processes and identify opportunities for improvement.
- Developed and implemented strategic plans to improve organizational efficiency.
- Utilize data analysis to identify trends and performance metrics and develop strategic plans to help local departments improve their organizational business processes.
Program Consultant II - Quality Assurance and Accountability (QAA)
Virginia Department of Social Services
10.2018 - 10.2021
- Conducted Child and Family Services Reviews (CFSRs) and Virginia Child and Family Services Reviews (VCFSRs) to assess compliance with federal and state policies.
- These assessments were crucial in ensuring that programs were operating within the legal requirements of the state and federal government.
- Collaborated with stakeholders to develop strategies for improving program effectiveness.
- Reviewed established procedures to assess areas in need of improvement.
- Created comprehensive reports on program outcomes, successes, and challenges.
Foster Care Supervisor
Harrisonburg Rockingham Social Services District
04.2013 - 10.2018
- Coordinated services among multiple agencies involved in providing support to families in need of foster care services.
- Attended conferences and seminars aimed at increasing knowledge about best practices in the field of child welfare.
- Developed relationships with community organizations that provide additional resources for families involved in the program.
- Consulted with staff on resolution of complex service issues.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided hands-on and proactive leadership to family services staff.
- Liaised with several universities and colleges to supervise interns and meet with professors to monitor the development of interns.
- Partnered with local businesses in our community for Foster Care Awareness Campaigns and speaking engagements to bring awareness for the needs of children and families in our community.
- Supervised and monitored foster care staff to ensure compliance with applicable laws, regulations and agency policies.
Education
Bachelor of Psychology -
The University of Central Florida
Associates Degree of General Studies -
Daytona Beach Community College
Skills
- Implementation and change management knowledge and skills
- Project management, strategic planning, and data analysis
- Excellent communication skills, both written and verbal, with the ability to communicate complex information effectively to stakeholders
- Comprehensive knowledge of Family Services policies, regulations, and mandates
- Strong leadership skills, with the ability to lead and inspire cross-functional teams
- Innovative self starter, organized, dependable, and team partner
Certification
- Project Management
- Agile Project Management
- Business Analysis & Process Management
- CQI Academy and Innovation Leadership Academy
- Level 1 Implementation Support Specialist
Timeline
Program Admin III - Continuous Quality Improvement (CQI) Senior Strategic Consultant
Virginia Department of Social Services
10.2021 - Current
Program Consultant II - Quality Assurance and Accountability (QAA)
Virginia Department of Social Services
10.2018 - 10.2021
Foster Care Supervisor
Harrisonburg Rockingham Social Services District
04.2013 - 10.2018
Bachelor of Psychology -
The University of Central Florida
Associates Degree of General Studies -
Daytona Beach Community College
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