NICOLE ZHANG

• Established strong client relationships to identify and fulfill specific needs.
• Articulated benefits of various plans to improve client decision-making.
• Developed marketing tables to clearly showcase plan advantages.

• Organized and monitored CDPAS mailbox to ensure timely responses to member inquiries.
• Attach CDPAS Physician Order form in G8
• Follow up with MD office for incomplete form
• Mail blank DOH form to member/PCP for renewal or overdue
• Communicate with EMS for scheduling member for telehealth visit

• Updated POC in patient chart following RN visit to ensure accurate and timely care.

• Create spreadsheet of RN visit and submit to payroll

Assisted RN coordinator in scheduling appointments for Chinese-speaking patients to enhance accessibility.

• Work independently without supervision