Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Zimmerman

Melrose,MA

Summary

Dynamic sales professional with a proven track record at C&J Clarks, excelling in client relationship management and sales forecasting. Leveraged strong communication skills to enhance customer satisfaction and drive revenue growth. Recognized for streamlining processes, resulting in increased efficiency and long-term business success. Goal-oriented and detail-focused, committed to achieving team objectives.


Overview

19
19
years of professional experience

Work History

Sales Coordinator

C&J Clarks
03.2018 - 06.2024
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Worked closely with Fulfillment, Allocation, Demand Teams to ensure every step of customers sales orders would deliver on time and in full.
  • Monitored inventory levels for Ecommerce accounts to ensure continued and correct flow of inventory, especially for key items
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Aided in the development of company sales strategy for Channel Sales.
  • Monitored and evaluated on a daily basis all sales results vs. goals.
  • Provided prompt, efficient handling of account inquires and issues.
  • Collaborated with marketing team to ensure targeted promotional materials were available to customer to assist in the selling of said product.
  • Engaged in sales meetings, product reviews, pre-lines, internal meetings with in related departments.

Key Account Specialist

C&J Clarks
06.2009 - 03.2018
  • Maintained account base for Channel Sales and Ecommerce customers.
  • Managed order process from order entry through shipping of product.
  • Inconstant communication with sales team as well as customers to relay timely information as needed.
  • Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
  • Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended weekly meetings with related departments, quarterly sales meetings

Sample Coordinator

C&J Clarks
01.2008 - 06.2009
  • Managed sample requests and distribution, for sales team, trade shows, marketing/media.
  • Collaborated with cross-functional teams to facilitate efficient sample management and support project timelines.
  • Assisted in resolving any issues related to damaged or misplaced samples, swiftly addressing concerns from clients or internal teams.
  • Established clear communication channels between departments, promoting seamless collaboration on sample-related tasks.

Independent Account Specialist

C&J Clarks
01.2005 - 01.2008
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with regional sales team as well as customers within their territory through regular communication and proactive problem-solving efforts.
  • Reviewed account activity for on time delivery and evaluate and resolve any discrepancies.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
  • Resolved complex account issues, restoring client confidence and preserving business relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support'
  • Built relationships with customers and community to promote long term business growth.
  • Presented professional image consistent with company's brand values.

Education

Associate of Arts -

Bunker Hill Community College
Charlestown, MA

Skills

  • Sales reporting
  • Communication skills
  • Sales forecasting
  • Problem solving
  • Customer service
  • Attention to detail
  • Product and service knowledge
  • Time management
  • Data entry
  • Goal-oriented mindset
  • Report creation
  • Proficient in Excel, Word, Powerpoint

Timeline

Sales Coordinator

C&J Clarks
03.2018 - 06.2024

Key Account Specialist

C&J Clarks
06.2009 - 03.2018

Sample Coordinator

C&J Clarks
01.2008 - 06.2009

Independent Account Specialist

C&J Clarks
01.2005 - 01.2008

Associate of Arts -

Bunker Hill Community College

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