Heidi Vicente
Bronx
Summary
Goal-oriented individual aiming to utilize strong communication abilities and showcase accumulated experience in sales and performance metrics.
Overview
12
12
years of professional experience
Work History
Store Manager
Clarks Shoes
Yonkers, NY
06.2024 - Current
- Led daily operations to enhance customer service and drive sales growth.
- Developed and implemented training programs to improve staff performance and product knowledge.
- Optimized inventory management processes, reducing stock discrepancies and improving accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Managed visual merchandising standards, ensuring alignment with brand guidelines and seasonal campaigns.
- Executed loss prevention strategies, minimizing shrinkage and enhancing store security measures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Manager
Enterprise Holdings
Bronx, NY
04.2023 - 04.2024
- Assist with customers needs
- Provide exceptional customer service and ensure they are 5 out of 5 stars satisfied
- Showcase the lot informing customers of the benefits of larger vehicles to help lead to upgrades
- Hit monthly goals for both individual and branch targets
- Follow proper directions for qualifications to rent, processing paperwork and following up on leads
- Reach car sale leads goal and net work with local car sale branches & auto body shops.
Store Manager
Timberland
Paramus, NJ
01.2019 - 03.2023
- Supervising staff
- Ensuring stores sales goals are met/weekly recaps to Dm
- Solving customer issues
- Excellent product knowledge/team training
- Assist with training and communication with team
- Motivate team to upsell and discuss sales goals
- Maintain visual standards and company policies
- Store accomplishments: Number 1 in the Company for UPTs YTD
- Number 1 in the company with highest change to conversion from LY.
Assistant Manager
UGG / Deckers Brands
White Plains, NY
10.2013 - 01.2019
- Great customer service
- Excellent Product knowledge
- Reliability
- Social Media Marketing
- Opening/Closing Procedure
- Creating store schedules/ staying within payroll
- Ensure store goals are met
- Ensuring/practicing company safety policies.
Floor Supervisor
Lucky Brand
White Plains, NY
05.2015 - 01.2017
- Provide excellent customer service
- Create a memorable experience
- Opening/Closing Procedures
- Team and individual selling.
Sales Associate
Nordstrom
White Plains, NY
06.2014 - 09.2015
- Provide excellent customer service
- Gain clientele
- Reliability
- Work well with the team.
Education
Bachelor's degree in Business Management -
The College of Westchester
White Plains, NY05.2015
Skills
- Retail management and merchandising
- Sales strategy and upselling
- Loss prevention and cash handling
- Payroll management
- Supervisory experience
- Analytical skills
- Point of sale (POS) systems
- Customer service excellence
- Communication proficiency
- Leadership development
- Team management and development
- Organizational skills
Timeline
Store Manager
Clarks Shoes
06.2024 - Current
Manager
Enterprise Holdings
04.2023 - 04.2024
Store Manager
Timberland
01.2019 - 03.2023
Floor Supervisor
Lucky Brand
05.2015 - 01.2017
Sales Associate
Nordstrom
06.2014 - 09.2015
Assistant Manager
UGG / Deckers Brands
10.2013 - 01.2019
Bachelor's degree in Business Management -
The College of Westchester