NICOLE ZITTEL

Brooklyn

Summary

Friendly, dependable, and customer-focused hospitality professional with 5 years of café and bar support experience and over 20 years of experience in the New York City school system. Skilled in preparing specialty coffee beverages, serving beer, wine, and basic cocktails, delivering exceptional customer service, and thriving in fast-paced environments. Known for building strong relationships with customers, maintaining a positive attitude under pressure, and working effectively as part of a team. Eager to continue growing as a bartender while providing outstanding guest experiences.

Overview

years of professional experience

Work History

Barista / Bar Support

Café La Notte

01.2021 - Current

Prepare espresso beverages, specialty coffee drinks, and a variety of hot and cold beverages.
Provide excellent customer service while working efficiently in a fast-paced environment.
Operate the POS system and accurately process cash and credit card transactions.
Recommend beverages and menu items based on customer preferences.
Maintain a clean, organized, and fully stocked café and bar area.
Provide bartending coverage as needed by serving beer, wine, and preparing basic mixed drinks.
Prepare cocktails including vodka sodas, rum and Coke, gin and tonics, tequila sunrises, Sex on the Beach cocktails, and espresso martinis.
Build lasting relationships with regular customers through friendly, professional service.

Paraprofessional Educator

New York City Board of Education

09.2002 - Current

Support teachers in managing special education classrooms and daily activities.
Assist students with academics, emotional support, behavior management, and Activities of Daily Living (ADLs).
Create a safe, structured, and positive learning environment.
Prepare classroom materials and assist with administrative duties.
Collaborate with teachers, therapists, and staff to support student success.
Worked with transition teachers for more than seven years, helping students prepare for employment and independent living.
Recognized for professionalism, patience, communication, reliability, and teamwork.

Education

High School Diploma -

Franklin Delano Roosevelt High School